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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/06/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I was quoted $155 for mobile shredder service to dispose of approximately 25 standard "banker's"boxes of old office files. After service call on 5/26/23 I received an invoice for $280. I am not objecting to the total since I acknowledge having more material than estimated. What I am objecting to is the "lowball" quote which actually should have been $215 for the estimated 25 boxes. That low quote influenced my decision not to use a more economical (drop-off) shredding service to dispose of this material; I am a senior aged 82 but capable of taking the boxes to a shredding site. I complained to *********************** who provided the estimate and she referred me to the regional manager **** who agreed the original estimate was not accurate and promised me a call-back, which I have not received to date. To summarize, I believe Proshred should refund the difference between the original quote and an accurate estimate ($60).Thank you,*************************** **************Business response
07/07/2023
This is ************************* and I am the Branch Manager at Proshred out of Milwaukee and although this is the 1st time I am hearing about this, the customer is correct. I apologize for my staff not returning the phone call and this will be addressed immediately with my staff. I will be refunding him the $60 dollars.
Thank you;
John
Customer response
07/07/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.