ComplaintsforFiserv, Inc.

• Initial Complaint

  08/14/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was waiting for my Calif EDD/Disability debit card, which I never received. I was notified by EDD on 6/6/24 and 7/9/24 that I had electronic benefit payments. I had an expired Bank of America card from the last time I was on Disability in 2017/2018. I called BoA on 7/10/24, the automated message said to call Money Network. On 7/10/24, I advised the rep ***************************** that I needed to order a debit card since I have an old expired BoA ******** have never had a Money Network account or debit card. ****** advised me that there was only $6 in my account & $1541 had already been withdrawn from Citibanks in *******, ** ( 30 miles away from my mailing address ). ****** stated that a withdrawal of $832 had been declined the day before, so there was $6 and a pending $832 in my account. ****** advised me that she was filing a dispute & instructed me to file a dispute via the Money Network Website. On 7/19/24 I submitted a dispute claim for $1541 via email to ******************************************* as all transactions, other than the 2 EDD deposits, were fraudulent as I have never received a card from this business, nor did I make those withdraws or purchases. ****** stated that she opened up a dispute & canceled my card. I requested a provisional credit while Money Network investigated the fraudulent transactions. ****** stated that she had noted all the fraudulent transactions on the account. I called for an update on 7/22/24 & was told that as long as your department received the email by 7/24/24, that I would be within the 10 day window period. I spoke to representative *******, today 8/2/24, who informed me that I was not given a provisional credit, because my dispute was not received within the 10 day period. (email sent on 7/19/24 - well within the 10 day allotted time frame. & the fraudulent charges totaled $2372 and not $1541 as I was originally told by ****** on 7/10/2024. I am requesting $2372 be returned to me due to fraud.

  Business response

  08/23/2024

  Thank you for bringing your concerns involving your Money Network card to our attention. After further review of your dispute and the information provided in the above complaint, we have accepted and issued final credits in the total amount of $1,566.19 on August 21, 2024.

  If you have any further questions, please reach out to Money Network **************** at **************.

  Thank you,

  Fiserv

  Customer response

  08/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  The c stated that they credited my account in the amount of $1566.19, however, the amount of money fraudulently withdrawn from my Money Network Debit Card was $2372.

  Please see the attached EDD ********************************************** which shows 2 deposits that were made - 1. $1545.14 on 6/5/2024 and 2. $832.00 on 7/8/2024. All but $7.00 was fraudulently withdrawn from my account. I am requesting an additional credit of $832.00. 

   
  Regards,
  
  ***********************************

  Business response

  08/27/2024

  Our records indicate there was a total of $2,377.14 has been credited back to your account as of August 5, 2024. We apologize as the incorrect amount was provided in our last response, however, if you review your account online or statement the credits will appear as such.
  
  
  08/05/2024 10:29:03 PM UTC Man *** -STAR Provisional Credit - $790.00 $2,377.14 
  08/05/2024 10:28:53 PM UTC Man *** -STAR Provisional Credit - $780.00 $1,587.14 
  08/05/2024 10:28:43 PM UTC Man *** -STAR Provisional Credit - $743.00 $807.14
  
  If you have any further questions, please reach out to Money Network **************** at **************.
  
  Thank you,
  
  Fiserv

  Customer response

  08/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your attention in this matter.
  
  Regards,
  
  ***********************************
  

• Initial Complaint

  08/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This has been a long time coming, I have had their services for over 3 years now. At one point 2 years ago I called them to cancel cause they were taking 10% out of every transaction that I was making with their pos system. Even though at that time I was only running cards at most twice a month. They said that they would stop taking out the service fees and only charge a minimum transaction fee at 1.8% . This was supposedly documented but was actually never done , so in turn they have continued to remove right at ***** per month since from my business account. On the 6 th of August I ran a card for ****** , the amount deposited was only ******. The transaction prior to that was ***** and I got *****, they have never honored their agreements and continue to steal from my account. I call it stealing cause they made me a deal, and I have a witness that was present the day I had them on the phone ( speaker) , that heard everything and also Knows they lied.

  Business response

  08/15/2024

  ****************,

  Thank you for reaching out to us with the stated concerns. 

  In review of the account, we show that you spoke to an agent on 7/6/22 and at that time the PLATFORM ACCESS MONTHLY FEE of $22.95 was removed from your account. Currently, your account has a federal withholding amount of 24% due to a tax filing mismatch. On 5/4/23 you spoke with an agent and was told to send in your W-9 with the tax ID for your LLC. Since that was not received the funds continued to be held. On 8/14/24 we contacted you to again provide instructions on submitting the paperwork to have the Tax Id updated which will stop the withholding. The paperwork was received on 8/15/24 however it was not filled out correctly, an email was sent to advise of such. Per the email, please make the corrections and return. 

  If you have any further questions please contact **************** at ************.

  Thank You, Fiserv

   

   

• Initial Complaint

  08/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hi, I used to have a merchant account with them they close my account over nine months ago and it was a balance at the merchant account for $4.475 they put the money on hold and its been over nine months. Its 10 months already not releasing the money. The transaction date it was November 1, 2023 they put the money on reserve and its gonna be 10 months already merchant number is ************

  Business response

  08/08/2024

  Thank you for bringing your concerns to our attention.  Our records reflect your merchant account came under risk review due to processing multiple large transactions upwards of $9000.00 with no response or explanation as to what the transactions were for.  Due to the processing concerns, we exited the relationship because of fraud and funds secured in reserve.  The funds are NOT eligible for release and will go through the escheatment process.  If you have any further questions, you will need to contact **************** at **************.

   

  Customer response

  08/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I         
  There is no fraud. Its been 10 months and there is no disputes money they are holding it thats my money and I need it and its been 10 months they dont have a ride to hold the money
  Regards,
  
  ***************************************

  Business response

  08/14/2024

  As stated previously, the funds are NOT eligible for release and will go through the escheatment process. If you have any further questions, you will need to contact **************** at **************.

• Initial Complaint

  07/26/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On July 24th 2024 I discovered that my MoneyNetwork account has been hacked into, and two transactions into a "personal bank account" were made completely unauthorized by me. One in the amount of $740.05 on July 19th and the other $693.44 on July 22nd. I have since spoken with several customer service ***resentatives. Each *** has told me different courses of action. I am requesting that I be compensated for this occurrence.

  Business response

  08/07/2024

  Dear ****************,

  Thank you for reaching out with the stated concerns.  A final credit of $693.44 and $740.05 for both transfers was issued to your account on 08/05/2024. Funds are available and ready for use
  
  Thank You,  Fiserv
  

• Initial Complaint

  07/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Fiserv is the service provider for Bill *** with Fidelity Brokerage Services. On July 16, 2024, I set up a Bill*** from my Fidelity account in the amount of $10.88 for my credit card issued by ********* NA. Unfortunately, I didn't realize I had insufficient funds in my Fidelity account to cover the payment. Fiserv processed the $10.88 payment to **** on 07/18/2024. Fiserv then could not withdraw the funds from my Fidelity account. On July 19, 2024, I received an email from ***************************** telling me that as a result, I owe Fiserv for the $10.88 that Fiserv sent to ********* NA on my behalf. The email stated: "To avoid cancellation of your ***************** call Fiserv at ************ to pay the balance due". On Monday July 22, 2024, I tried to contact Fiserve to make payment of $10.88 to them. I have been unable to make contact or make the payment. These are the attempts I made: 1.) I called Fiserv at ************. Automated message told me to input account # or SSN to pay my bill online. Neither my SSN or my Fidelity account # was recognized. 2) I did internet research to find other phone numbers for Fiserv. 3.) I called Fiserve on *************. CustServiceRep transferred me to: 4.) 1 800 462 6765. CustServiceRep named ****** transferred me to: 5.) "Intuit Billpay" on ************. The automated message upon pickup was "Quickbook Sales". After I repeatedly asked for a CustomerServiceRep, message told me office currently closed. (This was Monday AM during business hours.) 6.) I called Fidelity and spoke to **** who spoke to his back office. They said to try Fiserv on ************. **** tried it and encountered the same problem with failure to recognise my SSN and account #. Fidelity had no other ideas for resolution. They advised that Fiserv could not cancel my Bill*** service.On July 24, 2024, I received an email saying Fiserv has suspended my ***************** I have checked my Fidelity account and this is true (see screenshot).

  Business response

  07/30/2024

  Thank you for bringing your concerns to our attention.  Upon review of your concerns, we engaged ************ who attempted to reach out to you on 7/29/24 to take payment, however, there was no answer.  The phone number we have on file is **************.  Please note the number in your complaint is missing a digit.  If you have any further questions, you will need to contact Bill *** Collections at **************.

   

  Customer response

  07/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the response I received appear below.
  

  As requested by the business, I called Bill *** Collections at **************. Unlike my previous attempts to contact the business, this time, the system seemed to recognized my social security number. I was asked to input the last 4 digits of my account; and my birth date. These seemed to be accepted. Then the automated system told me that there is no money owing on my Bill*** account. 

  So, I was unable to make payment. 

  I request the business to please provide me with a phone number for an actual person who I can speak to, to resolve this issue. I am sorry that I missed their phone call on July 29, however like everyone else I am a busy person, and so I respectfully request that the business provides me with the phone number to reach a real person so that I can call when I have a spare moment. 

  
  Regards,
  
  ***************************

  Business response

  08/07/2024

  As mentioned in our previous response, the phone number in your complaint is incomplete.  In order to have an Agent make contact, please provide full phone number.  The phone number we have on file is different in your complaint.

• Initial Complaint

  07/18/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am really sick and tired of the HORRID customer service we receive with a POS provider that we pay money to every month for our business. We have called on numerous occasions with no resolve regarding issues. Another company that has an app on the Clover platform has also opened a ticket regarding issues. That was about a month ago and as of today, no resolve! As of late, we have now called and specifically requested to speak to a manager/supervisor, only to have the representatives use stall tactics and refuse to connect us as we specifically requested. What kind of company offers this kind of HORRID customer service? When a customer requests to speak to a manager/supervisor, you connect them. End of story!!! Also, when we call we experience nothing but longer than reasonable hold times, intentional disconnects forcing us to start all over again, and further unprofessional service issues such as your chat feature where representatives read absolutely nothing a customer types!. Had we known we would experience this kind of unprofessional treatment, we would have NEVER done business with Clover POS or Fiserv. Your company and CEO should be ashamed of yourselves for treating YOUR customers in such a horrendous manner, delaying service and technical support, intentionally causing nothing but further grief and aggravation!

  Customer response

  07/19/2024

  *************************

  Business response

  08/13/2024

  Thank you for bringing your concerns to our attention.  It is our understanding that your ************************************ (Payroc) followed up with ***************************** to advise that Abreeze Support confirmed that they have issued the credit for the application for the period charged.  If you have any further questions, please reach out to ************************* at **************.

   

  
  
  

  Customer response

  08/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  My monthly billing was higher this month with Clover than previous months. Still waiting for a credit(s) to be posted.

  Kindly advise.

  Regards,
  
  ************************* Dgs Defense

  Business response

  08/22/2024

  Thank you for reaching back out to bring the fees to our attention and your patience will we reviewed your account. 

  We have confirmed that an additional refund of $9.99 was issued via check and should arrive by August 26th, 2024.

  Please do not hesitate to contact us should you have any further questions or concerns. 

  Thank You, Fiserv

  Customer response

  08/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this will resolve my complaint once the refund check is received as stated by the company. I will go ahead and close this complaint once the check has been received.

  I will follow up on September 3rd, 2024, and advise on whether the refund check has been received.

  Thank you.
  
  Regards,
  
  ************************* Dgs Defense

• Initial Complaint

  07/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  For some unknown reason (to me or ************* Fiserv restricted my Online Bill *** for my Regions checking account. After 3 hours of phone calls, Regions repeatedly told me that it was Fiserv that restricted my online bill pay, and that they were the ones who would have to correct this error. I failed at every attempt to contact Fiserv (the automated system kept telling me my birth date was invalid) I was given a phone number by a supervisor with Regions of: ************. I called this number on July 15, 2024, at 9:56am, after waiting on hold for nearly 30 minutes, a rep finally got on the phone. He spoke very broken English with a strong accent, so I could not understand him very well. I repeatedly asked him what company he worked for; he rambled in a way I could not understand. He insisted that I give him my credit or debit card information so that he could help me resolve my issue. Insisting he could not help me with my issue without my cc info. Repeatedly told me that he would not be charging me anything. Turns out that was WRONG! He charged my account $3.95 and forwarded my call to a line where I was to purchase subscriptions etc. I reported my debit card stolen so they could not charge anything else to my acct. I call this number back, asked the rep what company they worked for, and I was told "Smart Shopper". I asked if they hijacked that number from Fiserv. He replied that the system was very busy and calls were being forwarding to them. I have no way of knowing what is true. What I do know, I do not have access to my online bill pay or my debit card at this time. And Fiserv has failed to respond. Their automated msg say to contact Regions. Regions says to contact Fiserv. I AM LIVID!!! I want my $3.95 back!! A WARNING TO OTHER REGARDING THIS NUMBER FOR FISERV

  Business response

  07/18/2024

  Thank you for bringing your concerns to our attention.  Our records reflect the **** *** profile was placed in frozen status due to two items that we processed and were returned from your bank, ************ as unpaid due to *********** Account.

  D Chase ************6186   07-01-2024 07-02-2024      15.91       609   31  
  D Chase ************6186   07-01-2024 07-02-2024      59.38       609   31  
  
  Both of these payments were reversed/returned by the merchant and as a result, no funds owed to Fiserv.  Please note that **** ******************** phone number is ************** and we are not associated with **************.  We do show that your **** *** profile is active.

  Customer response

  07/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I tried calling that number dozens of times, and the automated service kept telling me that my birthday was not valid and/or told me to contact Regions.  Regions rep was not able to speak with your team to resolve this matter, as my account was never frozen.  This was an error.  Fiserv would not help me.  Regions would not help me.  I made a total of TWENTY-SIX (26) PHONE CALLS.  TOTAL SOLID EIGHT HOURS OF MY TIME PLUS A TRIP TO REGIONS LOCAL BRANCH.  Account was not frozen.  Fiserv would not speak to me or Regions!!!  You need to fix your system to actually speak to your customers and the affiliates who employ your third party services.  YOUR SERVICE IS COMPLETELY UNSATISFACTORY!!!!
  
  Regards,
  
  ***********************

  Business response

  07/19/2024

  As stated previously, our records reflect your profile was frozen due to two items that were returned by your bank ************ as unpaid due to *********** Account.  Please note that this information comes from your bank and we have no control over what your bank returns to Fiserv.  The Bill *** profile is active.  We recommend you contact ************ for further questions.

• Initial Complaint

  07/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My bank uses Fiserv to provide "Bill **** services. I pay my student loans via my bank. 2 of my payments did not get received by the student loan organization. I disputed the payments with my bank who refunded the money to me. Fiserv then apparently did not get their money from my bank for a May 2024 payment to my student loan servicer. My student loan servicer reported to me that I was delinquent in payments. Fiserv informed me that I owed them $272 (that NEVER got to my loan provider) and that they were suspending my entire Bill *** account until I paid them. To be clear, over $272 they refused to pay my mortgage, power and water bill. And this was no empty threat because as I worked to resolve this issue with them they paid NONE of my bills. My mortgage payment was late, among others. Fiserv provided ZERO ways to communicate with them. At one point I managed to get a human on the phone and once they knew my banking information they transferred me back to the bank. I had to pay Fiserv the missing money to ensure that I did not lose my house. In short, my payee did not get paid, Fiserv said they did and then Fiserv refused to pay ANY of my payees throwing my life into chaos. Fiserv has no dispute resolution options and refused to speak to me over the phone to resolve the issues and apparently has an agreement with my bank to ignore disputes and provide no way of resolving such disputes as my bank insisted that their hands were tied and could not help in any way. I spoke to my bank for over an hour trying to get resolution and each bank employee said I had no resolution other than to pay the money.

  Business response

  07/16/2024

  Thank you for bringing your concerns to our attention.  Our records reflect that a payment was scheduled to MOHELA - U.S. **** OF EDUCAT (payee account number ending with ***** for the payment date of 5/10/24 for $272.00.  The payment was remitted electronically to the payee.  Our records also reflect the payment was disputed by you and the item was returned by your bank USAA advising Auth. Revoked by Customer.  As a result, you received a credit from Fiserv, however, since this merchant (MOHELA) did not reverse (return) the funds to Fiserv, you then owed Fiserv.  On 7/8/24, we reflect you paid Fiserv via credit card to settle the amount owed and service was reactivated. Proof of payment attached.

   

  Customer response

  07/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  All of this could have been avoided if the business simply had live customer service. 

  
  Regards,
  
  *******************

  
  

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello,My name is ******* and I opened an account with ******************** merchant services back in April to date its been only 2 months since I had this account opened. I received a certified letter from ********** processing which is I am thinking the company who process payments for Clover stating they are closing my account. No explanation shown if I have questions call which I did. Spoke to 3 people and the last person was a manager which stated the reason: was due to fraud. That is very criminalizing to put on someones name without proof. Ive used this machine myself at my events and had no issues with the customers card. I dont have a criminal record. I am a mother and a working professional citizen. I am a small business I may not do transactions everyday I explained to the sales representative that helped me open the account. She said that was fine. Clover have no evidence I conducted any fraud on my account. I dont owe anything this saddens me as a small business to have to be looked at this negative way which is a lie. For clover to close my account this impacted my business now I have to seek another pos processor. I need an apology and them to remove such fraud off my record with them because I have done nothing fraudulent.

  Business response

  07/26/2024

  Thank you for bringing your concerns to our attention.  Our records reflect that Risk closed the account because they were unable to validate the business and they did not receive any supporting documents for verification.  If you have any further questions, please contact **************** at **************.

   

• Initial Complaint

  07/10/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  07/06/2024 I used points to buy Apple - HomePod mini - Blue ***** Points 7/10/2024 My points were returned. I called to find out why my points were returned. I was told the item was not available.I then told them they were still offering the item. However, now the item is ****** Points.I was told they do not control the price and they could not help me. I believe this is Bait and Switch.

  Business response

  07/16/2024

  Thank you for bringing your concerns to our attention.  In order to assist, we need further information.  What product are you referring to?  uChoose Rewards?  What points are you referring to and what site are you redeeming at?

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩