Complaints
Customer Complaints Summary
- 37 total complaints in the last 3 years.
- 21 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter in the mail saying there was a judgement against me and awarded. I never received any paperwork beforehand. I have tried to get in touch with Dobberstein Law Firm, for the last two weeks leaving call back numbers and voicemails and still no answer or expatiation to what is going on.
Business Response
Date: 04/11/2025
We understand your concerns and are committed to protecting your privacy. Due to privacy laws, were unable to confirm or deny account information in this public space. However, were here for you. Feel free to reach out to us at ************ or **************** and well gladly assist you with any questions or issues you may have.Customer Answer
Date: 04/11/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *******Initial Complaint
Date:04/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 02/26 a small claims judgement was made against me in the amount of *******. Although I tried numerous times to pay this prior to the judgment I was not able to reach a representative, however I was fine with the judgement as it was court ordered. I then went on the payment site to make a payment when I noticed that the amount owed did not reflect the payment I already made nor did it reflect the correct judgement amount. Online it said I owed *******. I sent an email on 03/19/2025 to *************** to correct this so I could pay in full and satisfy it. I also sent a letter to the law firm asking to correct this or to provide how I could mail a check in the judgment amount. I have not heard anything. I then looked at the case online to see that they issued a request for garnishment. I have been trying to pay the amount; I just wanted them to contact me to correct the amount owed so that I could satisfy it. Instead of providing me with how to pay and/or correcting the amount owed they went to garnish my paycheck. This is unacceptable since I have been trying to pay just needed them to acknowledge their error. I have issued a payment today in the full amount listed online and sent them another email showing that the account is overpaid per the judgement. Total paid on 04/05/2025: ******** Total paid on 02/05/2025: 100 Total paid on account: ******** Total judgement: ******* Overpaid: ****** I need help as the law firm is not working with me to correct their error and went to garnishment even though I wanted to pay and was happy to do so.Business Response
Date: 04/07/2025
Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our firm, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************** to discuss any concerns.Initial Complaint
Date:04/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have offered to pay my original pay off amount of ****** they are telling me I owe over 2700 dollars. I have an email stating my original pay off amount. I have submitted to them. I need to resolve this issue and close this matter so I can move and start a new job. This has been a major set back. I have lost my job and need to move to start another but Because of the lien they have again me I am unable to get a house. I can pay my debt and in full. I cant afford an extra 2100 for tires that I already paid 900 dollars for. Im more than happy to give the tires back if they want or pay 700 to close the case. Please help!Business Response
Date: 04/02/2025
Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our firm, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************** to discuss any concerns.Initial Complaint
Date:03/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This Company has been harrassing me for almost 20 years for a debt that is NOT mine. It was a debt that my ex owes for a vehicle he purchased. It clearly states in our divorce papers that he was responsible for this payment and any ***** on it. I have sent in letters stating this with the appropriate paperwork, and also made phone calls to them. My Employer recently received a wage garnishment from them to garnish my wages. The amount owed was approx $3700 and they want to collect approx $12K from me. The notice that my employer received does not even look like its legal.Business Response
Date: 03/26/2025
Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our firm, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************** to discuss any concerns.Initial Complaint
Date:03/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Earnings garnishment notice from debt collector One main financial LLC ********************. ********** IN ***** Dobberstein Law firm LLC *********************************************** Supposed case filed in Milwaukee circuit court. Case# ****SC0199111 For supposed Debtor ******* L. ***** ************************************* In the amount of $5,753.06 With:********* *********************************************************************** has never had ANY employees ever,***** has not produced, billed or collected ANY financial revenue *************: ****** P. ***** ********************** Dobberstein ******* Cease and desist your criminal attempts at collecting wage garnishments for an employee who NEVER existed, NEVER worked for, NEVER had a pay check, NEVER had social security number, Never paid taxes on a NONEXISTENT paycheck. Cease and desist all further communications with ICARE. Any further communication electronic, written, or by any other means will be considered harassment and may lead to legal action.Business Response
Date: 03/24/2025
Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our firm, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************** to discuss any concerns.Initial Complaint
Date:02/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fully paid off debt and trying to get in contact with company but no luck and they're keep taking my pay. My debt was paid off 3 weeks ago and still can't get in contact with them. 3 weeks straight I've continued to get my paychecks garnished and continue overpaying. I have no way to make it stop.I have proof of payment from bank statements and automated phone reference numbers but that is all.Business Response
Date: 02/27/2025
Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our firm, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************** to discuss any concerns.Initial Complaint
Date:02/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They are claiming the remaining balance on a debt i owe them is ridiculously higher than what it should be.Business Response
Date: 02/14/2025
Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our firm, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************** to discuss any concerns.Initial Complaint
Date:01/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dobberstein law firm is representing an out of business debt collector and they did an illegal garnishment notification to my employment I had told them the business salsander enterprise is no longer in service and they are still going through the process to collect debt on behalf this debt collectorBusiness Response
Date: 01/31/2025
Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our firm, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************** to discuss any concerns.Initial Complaint
Date:01/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Due to HIPPA law you can not access personal medical records. They got access and are sueing a family member for a crazy amount that doesn't add up due to there invoices. Asked for itemized list and it was a bunch of letters that made no sense. Called one day to talk to lawyer and receptionist said she would put us thru and never did They are scammers and need to be caught!!!Business Response
Date: 01/29/2025
Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our firm, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************** to discuss any concerns.Initial Complaint
Date:01/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a legal hold on my and my husband account ********** When I called the attorney office they couldnt tell me what the original debt was . First they said ********************* I then let them Know that that was my mortgage Company and it was sold to specialized loan services and that I had sold the house . Then she asked me to hold she can back and said it was a credit card for ******* and 4000 plus in interest. I ask for the original debt. She was supposed to email me what she had. I have not received anything. I called General circuit court in ******* they said it was ************* I have never had anything from rental center and they said it was from 2004. In 2004 I was diagnosed with breast cancer unemployed and on disability. This money is due to come out of my account January ******* and this is not a debt I owe and Im not getting any satisfaction from the collection agency to fix it. I also was informed that because Im on disability they were not supposed to touch my funds. Is the anyway you can assist me with this scam.Business Response
Date: 01/10/2025
Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our firm, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************** to discuss any concerns.Customer Answer
Date: 01/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
I give permission for the BBB to ask for any information needed to resolve this matter they still have not answered any messages or returned any calls even from my attorney. This company is very bad with communication that is why I had no acknowledgment of this debt. Now they have a hold on my accounts and are trying not to settle . The Funds are due to be taken out on 1/13/2025. That is why I feel they are trying to hold out until the payment has been paid.
Regards,
******* *******Business Response
Date: 01/15/2025
While we understand the debtor's concerns, our office is in communication with her attorney. We have requested additional information from her attorney in order to swiftly resolve this matter.Customer Answer
Date: 01/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[******-******,
The release for the account ending in 5353 has been sent to ********** from the Shelby ************* style="-webkit-tap-highlight-color: transparent;">
We mailed the requested documentation to your client on January 9th, the same day she called and requested it. My office mailed notice when the account was placed with my office in September 2024, as well as notice of assignment of judgment in October 2024.
Additionally, the prior firm noted they received a call from your client on July 15, 2008, where she informed them that she was unable to pay the account at that time.
My client is willing to settle this matter for the $5,013.66, and withdrawal of the BBB complaint.
******* A. *******
Associate Attorney
Dobberstein Law Firm, LLC
*******************************************************
**********, ** 53005
Phone **************
Fax **************
************************
THIS FIRM IS A DEBT COLLECTOR. THIS FIRM IS ATTEMPTING TO COLLECT A DEBT AND ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.
To make a payment online, please visit ****************************.
If you would like to stop receiving emails from our office, please reply all to this email and message "STOP". You may also email "STOP" to *************************
NOTICE: This e-mail message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail. Please virus check all attachments to prevent widespread contamination and corruption of files and operating systems. Nothing contained in this message or in any attachment shall constitute a contract or electronic signature under the Electronic Signatures in Global and National Commerce Act, any version of the Uniform Electronic Transactions Act or any other statute governing electronic transactions. =====================================
IRS Circular 230 Notice: To ensure compliance with requirements imposed by the **** we inform you that any U.S. tax advice contained in this communication (including any attachments) is not intended or written to be used, and cannot be used, for the purpose of (i) avoiding penalties under the Internal Revenue Code or (ii) promoting, marketing or recommending to another party any transaction or matter addressed herein.
From: ********* ******-****** <*************************************>
Sent: Thursday, January 23, 2025 3:47 PM
To: ******* ******* <************************>
Subject: Fwd: Matters
Please see my clients amended offer attached.
Savage Law Firm, PLLC
********* ******-******,
Tax, Estate & Entertainment Attorney, &
Notary State of *********
P.O. Box 172001
*******, ** 38187-2001
P: ************ ****NEW PHONE NUMBER
F: ************ ***** NEW FAX NUMBER
E: *************************************
W: *********************
Twitter: @Madeleinesavag4
Important Notice
This e-mail may contain privileged and confidential information and is intended only for the use of the specific individual(s) to whom it is addressed. If you are not an intended recipient of this e-mail, you are hereby notified that any unauthorized use, dissemination or copying of this e-mail or the information contained in it or attached to it is strictly prohibited. If you have received this e-mail in error, please delete it and immediately notify the person named above by reply e-mail.
---------- Forwarded message ---------
From: ******* Johnson <*****************************>
Date: Wed, Jan 22, 2025 at 2:13?PM
Subject: Matters
To: ********* ******-****** <*************************************>
I ******* ******* would very much like to resolve this matter to all satisfaction. Therfore if the Collector would like for me to remove my BBB Complaint. I am asking that I only be responsible for debt not interest because of the Maturity of the debt , my life situations, and the fact that I was not informed of this case at all. Remind you this debt is 44 yrs old and there is supposed to be several accounts some I'm not even aware of and there is not a lot of information. The collections sent me some old papers they pull together but like in the beginning I am still uninformed to my satisfaction.
. .. ******* Johnson
Delete
Move to
Forward
Reply
type your response here.]
Regards,
******* *******Customer Answer
Date: 01/30/2025
I REJECT THE RESPONSE BECAUSE WE HAVE NOT RESOLVED THIS MATTER . I HAVE NOT RECEIVED TO MY SATISFACTION ANY CORRECT INFORMATION OF THIS DEBT THAT IS SUPPOSED TO BE ATLEAST 44 YEARS OLD. THE INFORMATION SENT TO ME WAS NOT OF THE ORIGINAL DEBT BUT PAPER PUT TOGETHER BY THE COLLECTOR. IT WAS ALSO OFFENSIVE TO ME THAT MY ATTORNEY WAS TOLD THEY WOULD SETTLE FOR 5000 IF I WOULD DROP MY BBB COMPLAINT.WHY WOULD I AGREE TO THIS WHEN THEY SAY THE ORIGINAL DEBT WAS 2000+ AND 4000 +WAS THE INTEREST. WHERE DID THIS INTEREST RATE COME FROM HOW DID THEY COME TO THIS FIGURE. I AM ON SSI DISABILITY AND CAN'T AFFORD TO JUST GIVE MONEY AWAY LIKE THIS.
THANK YOU
******* Johnson
Business Response
Date: 01/31/2025
Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our firm, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************** to discuss any concerns.Customer Answer
Date: 01/31/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I AM NOT SATISFIED WITH SETTLEMENT OFFER
Regards,
******* *******
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.