Business ProfileforM-Pulse LLC

I hired M Pulse, LLC on January 12, 2024 for a social media account recovery. The sole purpose was to regain access to a social media account that had been permanently banned. I paid $680, two payments of $340. From January 12 until March 2024, I received no updates from the business despite multiple requests for one. On March 19, I finally received a response from business owner **************************. ***** apologized for the lack of updates and communication, citing that he had been out on medical leave, & gave me his personal phone number to assure no further issues with communication. On March 19 I received my first update since 12th.The update was that my account was banned due to mass reporting from an individual online. Due to the nature of the situation, I decided to continue with M-pulse LLC and seek legal counsel. Upon further communication, I decided to move forward, and paid $3300 for M-Pulse to serve a cease & desist to the individual responsible for harassing me online.On Wednesday, March 27, I was told by ************************* that I would receive a copy of the cease-and-desist before it was sent. I never received that despite multiple requests.On Tuesday, April 2 I requested, once again, for a copy of the cease-&-desist to be sent to my email. I also requested an update regarding the cease and desist being delivered. I received no copy of the ********** received no update despite being promised on April 2 that I would receive it that evening.On Wednesday, April 3, I followed up via text message, requesting an update. I was assured I would receive one that day from *************************.On Thursday, April 4, I followed up again after no update was received. ***** assured me he would send the update that day. Never received it.On Saturday, April 6 I was told I would receive the update that day instead. If I didnt receive it, I would receive a full refund Monday April 8. I never received the ******* *** have now been ghosted by ***** regarding the refund