![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforPraxair
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I brought a Hypertherm plasma cutter in for repair over a year ago. During this time I contacted them several times to get a status update. They didn't return my calls each time I contacted them. Finally someone told me they couldn't fix it. When I went to pick it up they still charged me $130.00. They're extremely incompetent and lack any customer support.Business response
06/29/2022
In response to this complaint we were working with the manufacture to diagnose the machine for this customer and they recommended a part, then we called the customer with an estimate for the repair and he approved. It took months to get the part and once we received it and installed, that did not resolve the problem. At that point with all our time we had in it and the parts we ordered for it were not returnable it became too costly to repair and charged the customer our standard fee to diagnose the machine at that time of 1 hour labor at $130.00 plus tax. Due to length of time we had this machine, we have decided to credit in full the diagnostic fee paid and apologize for any inconvenience.
Thank you,
*********************
Linde Gas & Equipment fomerly Praxair
100 *******************.
**********, ** 53045
************
8am to 4:30pm, M-F
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.