ComplaintsforOrtho Smiles

• Initial Complaint

  05/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Ive been going to this orthodontist for 6 months and one day they randomly decided to drop me because of non payment which was completely wrong when I tried to show them I made all my payments on time they threatened to call the police on me and also I still have the braces in my mouth and refuses to remove them so no other orthodontist will work on my mouth they blocked my calls and just today I callled once again they hung up in my face and stopped answering my calls. They dropped me with no explanation nor release forms.they also dropped my brother whos only been with them for 2 months for the same thing along with 25 others

• Initial Complaint

  05/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have worked for ************************************* and have not received payment for the work Ive done. I was on payroll but then was taken off and told I would be paid in cash to which he never followed through. He owes me money for my time and from a menards receipt that was uploaded to his ****** docs. Uploaded is an email stating the price range and what is owed.

  Business response

  06/07/2022

  see attached 

  *********************** is not a customer of ********************.  ****** wife ****** was employed by Ortho Smiles for a total of 686 hours, ending on April 25th, 2022.  On 3/31/2022 *************************** was  reimbursed $500 cash (which staff can attest to) for $369 in items she purchased, but did not provide receipts for.  That's an over-reimbursed of $131 per ******** own alleged cost.    Ortho Smiles requires receipts for reimbursement for tax purposes, but even assuming the cost/expenses claimed are accurate, the $131 overpayment still easily covers the $34.47 Menards receipt that was submitted.on 4/15/2022.  Also of note is the fact that at the time of the $500 reimbursement for clothes that ****** purchased on her own without authorization, she stated that she didn't want to be reimbursed.  Now the Grohalls are filing a complaint for only being over-reimbursed by $98 (and only providing $34.47 worth of receipts).  Text screenshot attached.  At the end of March ****** also received a bonus of $2585.34 that she did more to sabotage than she did to earn.  **** stored his motorcycle for free in the clinic's heated garage.

  
  

  Per the attached email screenshot, ****** and **** agreed to reimburse Ortho Smiles for the $170 cost of their CPR training, and they have not done that.  
  

  
  

  **** was paid for all hours submitted through the day ****** was fired (4/25/2022), which was after payroll was submitted that day (and no work was done after that).  The only item **** could have repaired is a delivery unit which he still has.  The delivery unit is valued at $640.49.  **** was paid $132 for **** hours he clocked in for on 11/4/2021, and the sterilizer he repaired does not work and was not successfully used a single time after the repair.  
  

  
  

  According to the **************** own numbers, they still owe Ortho Smiles over $250 for CPR reimbursement and other over-reimbursement ($85, $85, $91),  plus the return of a $640 delivery unit which a staff member has offered to pick up (a staff member that is the fiancee of ******** brother).  ****** was fired for lying about patients, staff, herself, and Ortho Smiles.  Her penchant for lies is well documented by Ortho Smiles management.   ****** also made a habit of giving out gift cards to patients (without asking) when she made mistakes.  
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩