Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have tried to make contact to fix.I have a house that was re-sheeted, re-roofed and guttered by (Midwest Home Exteriors 2024). It appears the sheeting was done in a way that pitches the 1st floor towards the house. As if a different OSB thickness (shims?) was or should have been applied. It is noticeable from the road. This is the reason why the gutters are unable to be pitched correctly In my laymans eye.The eves (think I have the correct term) were to be fixed. That was not completed. There is now a bird living/nested in the attic. Bat mitigation was done earlier, which well hope the birds are keeping those out.***** ISSUE: The roof job has made a river in my basement. Washing away the stone foundation support. ***IT IS REALLY BAD!*** I climbed up there today and cleaned the gutters to make sure that it was the pitch and well it is. Not exactually sure how to proceed, I NEED ASSISTANCE. My fears are that with the river, mud (Soil) displacement, and likely foundation loss basement reconstruction might be necessary?! Illustrated in the video that there is quite a bit of material gone from the house where the paint was reapplied. The soil has dropped approximately 3, is there a sinkhole forming!?!? I guess review the images and video and get back to me in an ASAP manner. Gmail folder here - ************************************************************************************ I have been making the $400+ a month payment and will be for like the next 10 years. I just need to get the new damages fixed and the roof corrected.PLEASE HELP ME!*********************
Business response
08/08/2024
Company states that the issues resolved.Initial Complaint
06/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Midwest Home Exteriors installed the siding on my home and in the past ***** months we have run into all kinds of issues with the siding warping (likely due to poor installation), melting, and even physically coming off of the house. Two or three representatives have come out to my house, including ***** the owner in April of 2022 to look at the issues and take pictures, yet here we sit in June of 2023 and there still has been no action taken to correct the issues and no communication from the company on what will be done to fix the issues or a timeline of when it will take place. I have called the company dozens of times and every time I am told they will get back to me or provide me an update soon but there is never any additional communication until I call back again. Their website boasts that they warranty product and installation over the lifetime of the home with full transferability, so I am hoping to have these siding issues corrected either with repair (if possible) or replacement. Photos of the warped and melted siding are attached. I dont think asking a company to honor their warranty is too much to ask. The lack of communication has been extremely frustrating.Business response
07/13/2023
Business states they have been in touch with the consumer to arrange a date for repair.Customer response
07/27/2023
Good morning *****,Thank you so much for the update, it's great to hear. Please let me know when things are wrapped up, so that I can update your complaint.Please also let me know if you have any questions or concerns.Take care, and have a good day.On Thu, Jul 27, 2023 at 6:56 AM *************************** <*****************************************************; wrote:Good morning *****!A quick update on this - a crew from Midwest Home Exteriors came out yesterday and made most of the repairsthat were requested!
They did miss a few spots and left all of their scrap laying in the driveway (photos attached) so Im waiting on an answer as to when those things will be taken care of but hopefully that will be soon so we can get this one closed out.Thanks for all your help!Thank you,*****Customer response
08/07/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I am happy to report that the crew made the requested repairs and we should be able to consider this one complete! Thank you so much for your help!!
Regards,
***************************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.