Business ProfileforUAS

I have been trying for the past couple of years to get a deferment with this company. The first indication of the company being illegitimate was that they told me that I was paying on my student loans for six months after my grace ****** when I graduated, but I had no access to the account. They also stated that I was making the payment and Abruptly stopped. Now I know this isnt true because at the time I didnt have a job nor did I have access to the account. Every time that *** tried to call them theyve given me different answers on what documentation to fill out and then tell me that its wrong. They reported this to my credit and messed with my credit I was trying to figure out what I needed to do to get a deferment or any kind of help. And when I was working and in school, they were supposed to give me a deferment because I was in school doing my masters and they would not let it go. They ended up putting me on an income driven plan to pay them back, knowing that I was in school. And now Im telling them all this theyre backtracking and telling me that the proper documentation should be an unemployment deferment after they had already told me that that wasnt what I needed to fill out. I sent them detailed information on my illness, which caused me to leave my job in the first place, because they told me to fill out a form and add that in there to back up the fact that I was sick and thats the reason I left my job. Then they turned around and told me that they didnt need any of that and I still have all the emails to prove it, its so frustrating because it feels like I cannot get anywhere with this company. All this on top of them being rude. And to be completely honest, it scares the heck out of me.