Business Profile

Used Car Dealers

Byrider

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Byrider's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

67 total complaints in the last 3 years.
17 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am 21 I purchased a vehicle for the first time and have been having issues since I got the vehicle. I was stranded in ******* the car started smoking and my mother had to actually go to the office for them to help me. They were going to send a tow truck to have the car repairs at their ******* location because it was cheaper, leaving me stranded. After my mother went to the local JD Byrider where I purchased the car and spoke to the manger he then sent a tow truck and I was able to ride along. I got the car back the next day and the same issue happened. Then they had to keep the car for a week it was returned to me on 4/11/2025. My mother notices it was leaking oil because it left a huge stain in our drive way. So they had to pick the car up on that Monday 4/14/2025. I received the car back on 4/15/2025. They have not given me any paperwork on what they have done to the vehicle. My mother spoke with management when we picked the car up and was told to come in the next day or call because service was gone. The next day managment called my mother and told her service will not be there so do not come in. They also told her the car was used and to expect these issues with the car because of the mileage which this was not explained to me when I purchased the vehicle. Instead of putting me in a different vehicle they keep trying to fix the same issue. They said it was the head gasket and they put a rebuilt engine into the car the week they had the vehicle. But the very same issue happened the same day I received the vehicle back which was in 4/11/2025. I purchased this vehicle on 3/20/2025 first issue was 4/02/2025. I havent had this car for a full month yet and I am having the same issues. I believe I was sold a lemon. I also didnt know about the mileage situation with cars. I really just want to be treated fairly and have reliable transportation. I am making payments already on the car that has been in the shop longer then I have driven it. Please help me.
Business Response
Date: 04/17/2025
In the case of Ms. ******* *****, complaint number ********, we have investigated the matter with the full cooperation of the franchise-owned Byrider. Ms. ***** is upset with mechanical issues after recent purchase.
Ms. ***** purchased a 2014 Chevrolet Cruze on March 14, 2025 from franchise-owned Byrider location on *********** in *********, ********** The vehicle is covered by a 36 month, ****** mile limited warranty, whichever comes first.
Ms. ***** contacted our service department on April 3, 2025, to report that her vehicle was overheating while she was in IL, nearly 3 hours away. Byrider attempted to locate the nearest Byrider location but was unable to coordinate with the service manager in a timely manner. As a result, Byrider arranged to tow Ms. ******* vehicle to our location and provided transportation for Ms. ***** and her friend back with the tow truck.
Upon inspection, it was discovered that the water outlet, expansion tank hose, and coolant tank cap were broken. All three components were repaired, and the vehicle was test driven by our technician before being returned to Ms. ****** However, Ms. ***** returned with the vehicle, indicating that it was still overheating. A pressure test was conducted, revealing a faulty head gasket. We promptly informed Ms. ***** of the situation and replaced the engine within three days.
Four days later, Ms. ***** returned with a fluid leak concern. We diagnosed the issue and determined that the newly installed valve cover and gasket were defective. The issue was promptly repaired, and Ms. ******* vehicle was returned to her the same day. In total, Byrider had Ms. ******* vehicle for 10 days out of the 31 days she has owned it, during which she put on ***** miles.
Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the mechanical issues have caused, however we cannot adhere to her request for a replacement vehicle. Ms. ****** vehicle is covered by a limited warranty, which Byrider stands behind. We value Ms. ***** as a customer, and look forward to our continued relationship.

Customer Answer
Date: 04/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have had ownership over this vehicle less than a month when it was in the shop 3 times for the same issue. I was never given any paperwork on what the issues were. I say the same issue because I as the consumer was having the same issues with the vehicle. I was told they were putting a rebuilt engine into the vehicle because of a head gasket for the start. I was never told about a water leak or whatever they are saying. The reason they are able to say whatever theyd like in this complaint is because they have not been transparent with me at all about the repairs and what is being repaired on the vehicle. Rather i put 3k miles on it in the first month or the first 6 months it remains the same issue is continuous with this vehicle. I am afraid after my 36 months or 36k miles I will have no vehicle at all and will be stuck with a note and no transportation. If they are confident on this vehicle not being a lemon and lasting past the 36 months of 36k miles why is it such an issue to trade the vehicle out? Why is it such an issue to help the customer and satisfy the customer so I dont feel as if Im paying for a car to wait for it go out on me. Also the car was in not in possession for over 10 days Im guessing they are not counting the weekend. Non the less there is no way a car I purchased goes into the shop for over ************************************** weeks of purchase. This is terrible.

Regards,

******* *****
Business Response
Date: 04/23/2025
We stand by our original response. Ms. ***** signed a Retail Installment Contract securing her purchase. Her vehicle is covered by a limited warranty and Byrider will continue to honor eligible repairs.
Initial Complaint
Date:03/31/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I am financing with JD byrider and have been for about 2 n a half years. My car payment was being held by *********** until supposed to be April 3rd but I called in to explain that I had to pay bills, they made a one time exception to release the funds early so that I am able to do so. The funds won't be available until about 8 or 9pm tonight and my car payment is due today. I usually pay early and have never been late. I called to explain my situation to the "manager" ***** ******. He went on to explain that there is no exception and that it has to be paid today. I totally understand that but I cannot make a payment until my funds are available and I explained this to *****. He is now calling, texting and emailing me none stop even after explaining to him that I will pay today when the funds are available. this type of but I do understand payments have to be made. I have never experienced this type of harassment from a car dealer.
Business Response
Date: 04/01/2025
In the case of Ms. ***** ********, complaint number ********, we have investigated this matter with the full cooperation of the franchise-owned CNAC.

Ms. ******** purchased a 2014 Nissan Rogue Select on September 16th, 2022 from our Byrider location on WI-164 in ********, **********
CNAC has documented policies and procedures surrounding the servicing of accounts. Upon receipt of this complaint, we promptly launched an investigation and reviewed the calls from March 31, when Ms. ********** payment was due. We found that Ms. ********** account manager, *****, left one voicemail stating that her payment was due. Ms. ******** returned the call, explained her situation, and ***** acknowledged her concerns. He reminded her of the terms of her contract and asked if she knew how to pay online. The call dropped, and when Ms. ******** called back, ***** thanked her and noted her account of her paycheck issue. There was no further contact that day, and Ms. ******** made her payment on the due date. Her account is current, and therefore there will be no further contact.
At CNAC, we strive to achieve the highest level of satisfaction with every customer. We value Ms. ******** as a customer and look forward to our continued relationship.

Customer Answer
Date: 04/02/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

At this point I am not sure how to move forward because the investigation is concluding that there was no further contact that day, but I have proof that there was Email and text. I also explained to ***** that the payment was able to be made at or around 9pm and he still proceeded to reach out around 4pm. Waukesha and ********* have the same time zone and there should have been no misunderstanding there. ***** also understands that I make my car payments online ahead of the due date so of course I know how to pay online. My point is that the harassment is unnecessary and now the lying is even more of an inconvenience. Can we please get a real manager to fix this problem? I don't give these people any problems and I don't need any more from them along with the disrespect.

Regards,

***** ********
Business Response
Date: 04/03/2025
Our investigation shows all policies and procedures were followed. Upon receipt of this complaint, we updated Ms. ********* contact preferences to no reminder calls, emails, or texts.
Initial Complaint
Date:03/13/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cnac has horrible and very rude associates. When they call clients they get down right rude almost to the point of screaming over the phone. If I would have heard about Cnac I would have gone someplace else. I signed for my son to help him build his credit and it's the worse decision ever making it. This company has to be held accountable for how they all treat their clients! I wonder why anyone trying to build their credit with this company.
Business Response
Date: 03/14/2025
To whom it may concern,
We have no record of this person having a loan with CNAC but we believe she is referring to a relative's account. We checked and she is not a co-signer on the loan for this person, but was listed as a reference. We also spoke to the main collector on the account and she stated she has never spoken to this person. Our collector also stated that she has always maintained a very professional attitute with the customer and has had no issues dealing with him.

Sincerely,

Byrider Waukesha
Initial Complaint
Date:02/15/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a vehicle through JD byrider in ******** wi, this vehicle has been a problem from the start. It's been in and out of the JD byrider service center. And now the vehicle is not in working condition again. I have not even had it for 2 yrs Why should I continue paying $500/month for a vehicle that doesn't work. JD byrider is not willing to work with me at all, the service center is willing to fix issues like they have in the past. But why should they keep loosing money by constantly having to fix the vehicle 3 times in a month. I owe $8,162.00 remaining on the loan, and byrider won't give me another car and roll the loan into a reliable vehicle. I feel that they should be working with me to fix this issue and do the right thing!
Business Response
Date: 02/18/2025
In the case of Mr. ******* *****, complaint number ********, we have investigated the matter with the full cooperation of the franchise-owned Byrider. Mr. ***** is upset with mechanical issues.
Mr. ***** purchased a 2013 Chevrolet Impala on May 10, 2023 from our Byrider dealership on WI-164 in ********, *********. The vehicle is covered by a 48 month / ****** mile vehicle limited warranty, whichever occurs first.
Service records show that Mr. ***** had his vehicle serviced with us for the first time since purchase on January 2, 2025. We replaced the starter, performed an oil change, and waived the warranty deductible as a one-time courtesy. The other service issue occurred on February 4, 2025, when the vehicle was brought in for a fluid leak, transmission slippage, and a noise from the right side of the dash. We found that the steering rack and pinion was leaking and replaced it, along with 2 outer tie rod ends. An alignment was also performed under warranty. The noise from the dash was caused by temperature door actuators clicking, which was not covered under warranty. Mr. ***** declined repair of the temperature door actuators.
In December, Mr. ***** completed an application for Byrider to determine his eligibility for a different vehicle. Due to his current balance being over $9,100, a down payment of $4,000 to $5,000 was required. Mr. ***** did not have the necessary funds for the down payment.
Upon receipt of this complaint, Byrider attempted to contact Mr. ***** to discuss his concerns but was unsuccessful. We encourage Mr. ***** to call our office to discuss a possible resolution.
Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the issues have caused. We value Mr. ***** as a customer and look forward to our continued relationship.

Customer Answer
Date: 02/18/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that completely replacing the old vehicle with a different reliable vehicle is an acceptable resolution to the issues complained about!

Regards,

******* *****
Initial Complaint
Date:02/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a complaint regarding the service of my 2013 Nissan Rogue at Byrider Budget Service Center. My vehicle was towed to their facility on January 2, 2025. Initially, I was informed that the diagnosis and repair would take 3-4 business days. However, it took a week just to get my car into the garage for inspection. Following this, I was told that the transmission needed to be ordered and would take another week to arrive.Since then, I have been repeatedly told that it would take another week to get my vehicle back in the garage, and this has continued without resolution. Throughout this period, I have remained current with my car payments while incurring additional expenses of $250-$400 per week for car rentals. This situation has been a significant inconvenience and a financial burden.Given these circumstances, I am requesting reimbursement 50% of my car rental expenses and them to waive my $50 deductible.
Business Response
Date: 02/06/2025
In the case of Ms. ******* *****, complaint number ********, we have investigated the matter with the full cooperation of the franchise-owned Byrider. Ms. ***** is requesting a 50% rental reimbursement due to repair time in service.

Ms. ***** purchased a 2013 Nissan Rogue on September 16, 2023 from franchise-owned Byrider location on *********** in *********, ********** The vehicle is covered by a 48 month, ****** mile limited warranty, whichever comes first.

While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.

Ms. ***** had her vehicle towed on January 2, 2025, due to a transmission failure. We regret any misunderstanding regarding the estimated timeframe. The 3-4 day estimate was solely for scheduling an appointment to diagnose the issue, given our current customer appointments. Once the diagnostics are complete, Byrider can accurately assess the time required for the necessary repairs. A transmission repair typically exceeds 3-4 days for completion.

Byrider did diagnose the vehicle with needing a transmission, both front axles, both control arms, and a tie rod. ******'s recommendations state that the transmission must be calibrated after installation. All repairs were completed as quickly and efficiently as possible. Ms. ****** vehicle was completed on February 4, 2025. All repairs were completed under her vehicles limited warranty and she had an out of pocket expense of $50 (plus tax) for the deductible.

Byrider does not offer loaner cars or any rental reimbursement; therefore, we cannot grant Ms. ****** request for a rental reimbursement.

Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the mechanical issues have caused, and we value Ms. ***** as a customer. We look forward to our continued relationship.
Customer Answer
Date: 02/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

While I appreciate the detailed explanation provided, I must express that the resolution offered is not acceptable. I am still seeking compensation for a portion of the rental expenses incurred due to the extended repair time.

The significant mechanical issues encountered caused considerable inconvenience and financial strain. Despite the warranty covering the repair costs, the extended duration of over a month for the repairs necessitated the use of a rental vehicle. The initial estimate of 3-4 days for scheduling diagnostics did not accurately reflect the total time required for the repairs, nor the weekly calls I made due to no proactive communication from Byrider leading to unforeseen rental expenses.

Given the circumstances, I believe it is reasonable to request a 50% reimbursement for the rental costs incurred during this period. This compensation would help mitigate the financial burden caused by the prolonged repair time and demonstrate Byrider's commitment to customer satisfaction if they truly look forward to a continued relationship with me.

I kindly request that you reconsider the decision and provide the requested rental reimbursement or a counteroffer.

Regards,

******* *****
Business Response
Date: 02/07/2025
We stand behind our original response. Byrider does not offer loaner cars or any rental reimbursement; therefore, we cannot **************** request for a rental reimbursement.

While we sympathize with Ms. ****** situation, she did sign contract documentation with the understanding that Byrider does not provide loaner cars or offer any rental reimbursement.

As a courtesy, Byrider is willing to provide the customer with 4 free oil changes to be completed at one of our service facilities.
Initial Complaint
Date:12/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm sorry for any inconvenience...my name is ***** ***** and Im writing about the evansville office ....the other day My car got repoed I was told when I come in and make my car payment I could have my car back I have text stating I could have my car back and I also called and was told I they wouldn't keep my car...well I went in to pay my car payment my account manger witch I've never met before this day came out being very rude and refused to give me my car...I live a hr 20 mins from ********** but work in ********** ive been haven to find rides back and forth what can I do? I've paid 1000 down and 6 payments of $350 ans now I would start payen on actual car.
Business Response
Date: 12/16/2024
Regarding ***** *****, complaint number ******** we conducted a thorough investigation with the full cooperation of the franchise owned Byrider/CNAC. ***** ***** is dissatisfied with how the vehicle repossession was handled.
On October 17, 2024 ***** ***** purchased a **** Taurus from the franchise-owned Byrider location on ************ in ***********
***** ***** defaulted on their retail contract when she failed to make her November 22, 2024 payment, and their vehicle was repossessed.. All required forms and letters were sent to Ms. ******* address on file.
At CNAC, our goal is to provide the highest level of satisfaction to every customer. While we understand Ms. ****** situation, she did default on their retail contract. CNAC spoke to Ms. ***** and came to mutual agreement to bring the account current and reinstate her contract. We look forward to our continued relationship.
Initial Complaint
Date:11/21/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a loan with CNAC and my loan documents clearly state that every 2 weeks on Friday mornings they will pull the money from my account, over the past 6 months they have changed the date they debit the funds from my account to Thursday. (they never notified me of this change) Now they are charging a processing fee for the payment and this amount was never included on the loan documents I signed. They also never notified me of this change. I called to discuss this and they said they can not waive this fee. I spoke with ***** and she confirmed that CNAC now charged me a processing fee and did not notify me. How is a loan document valid if the issuer keeps changing the terms without notifications. I do live in *********, so I am not sure if I should get a lawyer and file a suit.
Business Response
Date: 11/27/2024
In the case of ****** ******* complaint number ********* we have investigated this matter with the full cooperation of the franchise-owned Byrider. Ms. ****** is upset with the handling of her account.
Ms. ****** purchased a 2012 Kia **** on January 17, 2022 from the franchise-owned Byrider location on ********************* in ******** ** The vehicle is covered by a 48 month, ****** mile vehicle service contract, whichever comes first.
On August 24, 2022, Byrider notified Ms. ******* along with all our customers, of a new $1.95 processing fee via text message for phone in payments. CNAC has worked with Ms. ****** to ensure that her payments are made on time and had an agreement to run the payment when funds were available. Upon receipt of this complaint, Byrider has agreed to waive this fee for Ms. ****** as a gesture of good faith.
At CNAC we strive for the highest level of satisfaction for every customer. If Ms. ****** would like to make other arrangements regarding her pay schedule, she should contact her account representative.
Initial Complaint
Date:11/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was sold a 2013 ***** Captiva with various issues. Alternator belt breaking within the first 2 weeks of getting the vehicle, Power steering went out on the freeway causing me to almost be in a major accident, oxygen sensor, starter, AC compressor, etc. Byrider has not done anything to try to make it right. They told me to just keep taking the vehicle in to get it repaired but they do not understand that I always have to struggle to find transportation to work because they always keep my car for 4-5 days. I have asked them to give me a new vehicle because I am not going to keep paying for a vehicle that I cant use. They have no respect for customers and their well being. Now I have my engine overheating and if I drive my car it could potentially explode. They do not care about my situation and they continue to brush it. I am fed up with them.
Business Response
Date: 11/21/2024
An appointment and tow has been offered to Ms. ************ at 12:07pm via captivated on 11/21. Ms. ************ has been unresponsive.
Initial Complaint
Date:11/08/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Worst customer **********************. This place is a scam and will sell you a vehicle that stops running within a year, but overcharge you for it. Ive been wanting to post this for a while, but today sealed the deal with their lack of help and Blues sarcastic comment after advising I would not be putting any more effort toward something that I had been working on for months because I am in labor... Go ANYWHERE but here. Do not get scammed!!!!! Disgusted by how I was treated the last three months when requesting a lien release that has been paid off for years.
Business Response
Date: 11/11/2024
In the case of Ms. ******* ********** (**********), Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider. Ms. ********** purchased a 2010 **** Escape on June 8, 2018 from the franchise-owned Byrider on **************** in ***********, *********
Ms. ********** paid the vehicle off on August 27, 2021 and was provided with a lien release at that time.
On October 23, 2024, Ms. ********** contacted CNAC requesting another lien release. CNAC emailed the lien release to ************* the same day.
On November 8, 2024, Ms. ********** reached back out to CNAC and requested that we email the lien release directly to Reliable Superstore. This was handled immediately and Reliable Superstore replied stating they received the document.
Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the title issue may have caused, and we value Ms. ********** as a customer.
Initial Complaint
Date:10/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Right tire at a nail in it. No heater that wasnt working Gas gusage didnt work Right view camera doesnt work
Business Response
Date: 10/11/2024
In the case of Megan Achterberg, complaint number 22405174, we have investigated this matter with the full cooperation of the franchise-owned Byrider. Ms. Achterberg is upset with mechanical issues.
Ms. Achterberg purchased a 2011 Volkswagen on December 15, 2023 from the franchise-owned Byrider location on Jackson Street in Oshkosh, WI The vehicle is covered by a 48 month, 48,000 mile limited warranty, whichever comes first.
Ms. Achterberg’s vehicle was recently in our service department. While the repairs completed were not covered items, Byrider approved a mechanical contract to assist with the expense. Ms. Achterberg agreed to the mechanical contract, signed the paperwork, and picked up her vehicle on October 10, 2024.
Byrider strives to achieve the satisfaction of every customer. We value Ms. Achterberg as a customer and look forward to our continued relationship.
Customer Answer
Date: 10/11/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22405174, and find that this resolution is satisfactory to me.

Regards,

Megan Achterberg

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Byrider is NOT a BBB Accredited Business.