Business ProfileforTK Mason, LLC

TK Mason did tuck point work at our house on September 28th 2022. There was miscommunication about replacing the concrete window ***** and we were sent an additional estimate for $1800 that was signed on October 13th 2022. On October 18th we were told that the window ***** had been ordered and were waiting on a lead time. After not hearing anything, on November 14th I sent an email asking about the *****. From there I was calling them about once a week to see when the job could be done. I was told that the stone was in on December 2nd and that the work would be completed on the following Monday or Tuesday (December 5th or 6th). After not hearing anything I sent an email on December 8th asking what was going on. I received a response on the 9th apologizing for the lack of communication and a promise to talk before the day was through. TK Mason never called or emailed back after that. I have been calling them for the last 2 weeks and no one ever answered or responded to my voicemails or emails. I found the owners personal cell phone number in a previous email. The owner is denying ever ordering the stone and stating that we never followed up with them after they were at our house in September. I find it suspicious that after I finally was able to get in touch with the owner on his personal phone that the office was now answering my calls, but they are denying everything as well and are saying that the email was hacked and that I was being scammed by someone else. Even though I only used their email address that we have been in communication with since the start of the project. I just want them to finish the job that we both agreed they would do.