ComplaintsforKohnen Underground Utilities
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Complaint Details
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Initial Complaint
10/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I recently had underground locates for utilities as well as all many neighbors and they marked much in the grass they also marked graffiti on my cement driveway while my neighbor who has a driveway newer and nicer than mine was left unmarked even though the same line will go under his driveway. I wish that my property was given the same level of respect that he gave to my neighbor as I take pride in maintaining a nice looking property. The employee was very rude to me when I asked him to remove the graffiti from my cement. I would like to have the graffiti removed and an apology from the rude employee.Business response
11/03/2023
Our locator was responding to a **************** ticket. We are required by the State of ********* to **** according to the ****ing instructions. Our locator was placing flags and spray paint ****s all along that street. He said he placed a 4 inch paint **** on the homeowner's driveway.This is within the easement. It was raining that day and the locator wanted to ensure that his ****s would not wash away or flags moved. If the contractor did not see the ****s, they could hit a gas line with their equipment and it could potentially cause the house and/or the neighborhood to explode. Our locator said all the driveways were ****ed, but one. It had nothing to do with the condition of the driveway. The homeowner was upset about the **** on his driveway. The homeowner was rude toward our locator so our locator hung up. It also sounded like the homeowner threatened to remove the flags which could make him liable for any damage done to the utility. We feel that an apology is not owed as our locator was doing what was required by state law. I included a picture of the driveway with the paint **** showing. It is not "graffiti" or "vandalism".
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.