ComplaintsforEDH Exteriors LLC
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Complaint Details
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Initial Complaint
01/23/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
We had our roof re done in October 2019. It was a huge mess and was not done well. I reached out to them a couple years ago as the brand new roof was leaking. Nothing. I woke up to tons of water coming in and attempted to call again, but their listed number on ****** is a scam number now. The roof has a 30 year warranty. I'm at a loss. I have his cell number.Customer response
02/13/2024
The shingles have a 30 year warranty. Unsure of work warranty. Can't get ahold of them for copies of anything. Only have a few pieces of paper. Will double check and email with info
Initial Complaint
10/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In a May 13, 2022 email to me, from ***************************, a Senior Virtual Property Adjuster from the ************************ wrote, Ive written for full roof replacements on both the home and garage along with the damages to the siding (emphasis added) and gutters/downspouts with an attached estimate for the damages totaling $13,568.56 In addition, the email set forth a breakdown of the payment/settlement, as follows:Paying on Exposure: COV A Home Paying on Exposure: COV B Detached Garage Based on: ADJ estimate Based on: ADJ estimate RCV: $10,747.37 RCV: $2,821.19 Depreciation: $5,676.62 Depreciation: $1,802.99 ACV: $5,070.75 ACV: $1,018.20 Deductible: $1,000.00 Deductible: Applied to COV Net: $4,070.75 Net: $1,018.20 On June 9, 2022 EDH exteriors set forth a Supplemental Estimate of damages totaling $17,297.08 summarized as follows:Roof $12,682.78 Exterior ******** Garage Roof ******** Garage Exterior ****** Debris Removal ****** Siding Labor ****** $18,297.08 Less Deductible (1,000.00)Total $17,297.08 The Supplemental Estimate had a differential cost of $3,728.52.As you know, you were paid in full on June 29th, 2022 totaling $24,650.84 for the full replacements on both the home and garage roofs along with gutters/downspouts and siding for our property located at **********************************************************. In order for full payment to have been received, photos showing that the work was completed were to be sent to the ************************ In an email, dated September 29, 2022 from ********************* from ****************** services state " The notes on file say they got completion photos on 06/23/2022" This job has not been completed still.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.