ComplaintsforCoVantage Credit Union
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have 2 transactions from tiktok that were for a total $63.00 that was pocket purchased and the assistant branch manager of the Antigo,WI branch named ******************* told me that the purchases couldn't be disputed the same day. I explained that it's my money and my billing information is with a company that I never authorized for the purchases. *** then insinuated that the purchases were my fault and they weren't going to help till a later date. Which is unacceptable as a manager. You never tell a customer it's their fault when they explained it to them step by step, they should have offered help even if they couldn't till a later date.Business response
07/01/2024
July 1, 2024
BBB of *********
Attention: **************
***********************************************
******************
Below is our response to a customer concern submitted on June 26, 2024, ID ********.
We appreciate and respect the Better Business Bureaus (BBB) attempts to be a neutral forum for resolution, but privacy regulations and industry standards prevent us from disclosing any information on this case. We can state CoVantage Credit Union takes pride in serving our members, and we will continue to work hard to provide them with the service they deserve.
We thank BBB for their continued efforts on behalf of consumers.
Sincerely,
***********************
***********************
Executive AssistantCustomer response
07/03/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************Initial Complaint
05/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
On Monday, May 6th, 2024, around 3 P.M, I went to this Covantage location and used their drive through banking service. I pulled into the second drive through lane from the far left. I put $140, all in $20 bills, into the compartment which gets sucked inside to the teller for them to recieve. I counted this amount out several times before I left my home, as I was putting in this exact amount to cover a bill. My receipt I recieved stated I deposited $121. That is not possible, given the bill denominations, and what I deposited. I contacted Covantage via phone and was told at the end of the teller's shift, she would count her drawer, and if it was incorrect, the remaining money would be deposited into my account. I checked my account after several hours and it has not been corrected. This is not the first time I've experienced Covantage mishandling and "losing track" of my money that I have deposited.Business response
05/13/2024
Response to complaint #******** is attached.Customer response
05/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There seems to be no resolving this issue as I never received my money that was handled incorrectly, and as per the phone conversation I had with the manager of this location, I will be opening an account elsewhere for regular use and keeping my CoVantage account open solely for the car loan through the business and to continue to pay bills through this account until I get everything transferred over somewhere else.
Regards,
Coral *********Initial Complaint
04/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I put between 600 and 800$ in the *** in ******** last night. It took my money and only returned 200$ which I redeposited. It gave me a print out that said this *** is experiencing technical problems and is unable to return one or more deposit items. This was on 3/18/24. They gave me a 400$ credit while it's being resolved but it still hasn't been resolved. Between 106 and 200$ is still missing.Business response
04/24/2024
April 24, 2024
BBB of *********
Attention: *************************
***********************************************
******************
Below is our response to a customer concern submitted on April 20, 2024, ID ********.
We appreciate and respect the Better Business Bureaus (BBB) attempts to be a neutral forum for resolution, but privacy regulations and industry standards prevent us from disclosing any information on this case. We can state CoVantage Credit Union takes pride in serving our members, and we will continue to work hard to provide them with the service they deserve.
We thank BBB for their continued efforts on behalf of consumers.
Sincerely,
***********************
Executive AssistantCustomer response
04/24/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************Initial Complaint
06/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
6/23/23 I went on my banking app only to show my bank account was closed. I tried contacting their establishment and I was told someone would call back. No one called back and they didn't even log I called. I have not gotten any resolution besides their employee ******* that was highly unprofessionalBusiness response
07/05/2023
BBB of ********* Attention: ************************* **********************************************************************************************
Below is our response to a customer concern submitted on June 23, 2023, ID ********.
We appreciate and respect the Better Business Bureau's (BBB) attempts to be a neutral forum for resolution, but privacy regulations and industry standards prevent us from disclosing any information on this case. We can state CoVantage Credit Union takes pride in serving our members, and we will continue to work hard to provide them with the service they deserve.
We thank BBB for their continued efforts on behalf of consumers.
Initial Complaint
03/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
03/23/2023 I opened an account with the credit union only to later have the same problem with them mom has. I had told them to open the account and do I get anywhere no. After 2 days and having a full-blown panic attack where I was shaking uncontrollably and to be f****** told I was threatening them ******** pardon me for swearing but how come you guys have such a lousy rating and reviews on ****** maps. I am waking up no drenched in my sweat because I am afraid of being arrested and getting jail time but did you care no or I would not have thrown a phone across my room in disgustCustomer response
04/04/2023
03/20/2023 A PERSON I AM CLOSE TO SENT A CHECK TO ME FOR ***** AND I ENDED UP HAVING A FIGHT WITH THE CREDIT UNION AND NOW THEY ARE BULLYING ME AND INTIMIDATING ME AND I AM ASKING THAT THEY CLOSE MY ACCOUNT BECAUSE I THREW A PHONE THE LAST TIME I TALKED TO THEM.Business response
04/04/2023
Below is our response to a customer concern submitted on 3/25/2023, ID ********.
We appreciate and respect the Better Business Bureau's (BBB) attempts to be a neutral forum for resolution, but privacy regulations and industry standards prevent us from disclosing any information on this case. We can state CoVantage Credit Union takes pride in serving our members, and we will continue to work hard to provide them with the service they deserve.
We thank BBB for their continued efforts on behalf of consumers
Customer response
04/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
Regards,
*****************************Business response
04/14/2023
see attachedInitial Complaint
09/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was sent a payment coupon with positive balances in regards to the credit account and loan accounts from COVANTAGE CREDIT UNION. The credit card account # is ****************, My loan account #'s are ****************, ****************** sent 2 Negotiable instruments as the agent of the Principal for $1015.78 & $1,300 via certified mail on September 2nd to the *** of COVANTAGE CREDIT UNION as well as the Branch which would be taking my payment at 723 6th Avenue, Antigo, *********. Both of which arrived on September 6th in order to cover the 2 payments for all credit/loan accounts and I was told on September 21st that they would not be honored as checks for deposit to my account after being told they would require upto 14 days to process the payment. I informed the Loan department & *** of how the payment coupon/negotiable instruments were to be used and they refused to honor the information I informed them of and proceeded to tell me that the Principal of the account was me though I had informed them I was the agent and proceeded to tell me that I was the Principal who owes them payment. I let them know I could do a trust acqusition with them to get the funds from the trust fund account via the credit card that is the SS # associated with ********************************* since they refuse to apply the negotiable instruments to the. I received on September 23rd communications from debt collectors via mail stating specific details about when the credit cards and loan accounts were opened as well as what is "owed" to the accounts and that litigation would proceed if payment was not recieved within 10 days of receiving the notice.Business response
10/07/2022
SEE ATTACHED
Initial Complaint
06/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Had proff of insurance sent 3 times to settle charges to my account. Talked to several people to resolve and still getting late charges!Business response
06/23/2022
Below is our response to a customer concern submitted on 6/11/2022, ID ********.
We appreciate and respect the Better Business Bureau's (BBB) attempts to be a neutral forum for resolution, but privacy regulations and industry standards prevent us from disclosing any information on this case. We can state CoVantage Credit Union takes pride in serving our members, and we will continue to work hard to provide them with the service they deserve.
We thank BBB for their continued efforts on behalf of consumers.
Initial Complaint
02/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I opened my statement from CoVantage Credit Union and was shocked to find Withdrawals for Dormant Fee of $10 per month from both my savings and my checking account over the last year. Prior to 2021, I received monthly statements with no fees.I find this very deceptive that they would hide the fact that they're taking money from my account every month. Had I received a monthly statement I would have used this account.I moved out of the area so this Credit Union was not convenient to use. But I live close enough that I could have used those funds for an emergency. I stayed with this CU through different name changes so I was probably NOT A LOYAL customer in the eyes of ******************** but 40+ years meant something to me. I called the **************** # and spoke with ****. Questioned why I had not been receiving MONTHLY STATEMENTS & why this dormant fee was hidden from me for 1 year. She stated that should have received a letter but could not tell me what that letter said or when it was sent. I asked if there was anyone else I could speak to & she said NO. She asked me, "IS THERE ANYTHING ELSE I CAN HELP YOU WITH?" Are you kidding me????I closed my account!I told her I would be reporting this to the BBB.I would like the $145.77 which was removed from my account in 2021 & $10.00 in *******+ YEARS of monthly statement & as soon as they are REMOVING MY MONEY...then I get a YEARLY STATEMENT!Business response
03/01/2022
see attached
we will continue to work hard to provide the service they deserve.
Customer response
03/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.The matter has been settled
Regards,
********************************
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Customer Complaints Summary
8 total complaints in the last 3 years.
3 complaints closed in the last 12 months.