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Roadrunner Transportation SystemsThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.14/5 stars
Average of 36 Customer Reviews
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Review fromNick C
Date: 05/19/2023
1 starNick C
Date: 05/19/2023
Like all of the other bad reviews, it doesnt surprise me, as my experience was terrible! If you need something delivered in a timely manner and have to have it by a certain day, forget this company! They dont answer the phones youre on hold for long periods of time! When is this kind of stuff going to stop in our business world! We have accepted this as the norm, and yet we dont really do much to change it!Roadrunner Transportation Systems
Date: 05/23/2023
Hello ***, I apologize for any inconvenience or delayed shipment that you may have had. Delays happen from time to time in the shipping world, I want to ensure you that it is not our norm. If there is a specific shipment that you would like me to research, please provide a PRO# or Order# and I would be happy to assist.Thank you,Review fromNiranjan M
Date: 05/17/2023
1 starNiranjan M
Date: 05/17/2023
Roadrunner is the most horrible company ever. The shipped product has been sitting in their terminal for the last 3 weeks. I called them every single day asking to deliver it. Every time they give the same response that it will be delivered the next day, but never happens. Their customer service is a joke. They keep saying they escalated the case, then some supervisor comes on the phone and says they will call back, but nobody calls. I cannot keep wasting 1 hour every day requesting them to deliver it (did that for 3 weeks continuously). Had to call the original company and get my money back.Roadrunner Transportation Systems
Date: 05/23/2023
Good afternoon, I apologize for the inconvenience that you feel that you have received. In order to better serve you I will need to have a PRO# or Order# to research. You may contact ** at ************.Thank you,Roadrunner Transportation Systems
Date: 05/23/2023
Good afternoon, I apologize for the inconvenience that you feel that you have received. In order to better serve you I will need to have a PRO# or Order# to research. You may contact ** at ************.Thank you,Review fromAviad S.
Date: 04/26/2023
1 starAviad S.
Date: 04/26/2023
Roadrunner has consistently been the worst LTL Freight carrier for years. We have actually had to request some of our vendors to flat out STOP using them on our shipments. Roadrunner will pick up shipments and then hold onto them for weeks. There's a price for everything, and while their rates are the lowest in the industry they provide the worst and slowest service. If you want your customers to be happy and receive their shipments within a reasonable timeframe DO NOT use Roadrunner - go elsewhere - there are plenty of carriers who may cost a little more but the level and speed of service is much better!Roadrunner Transportation Systems
Date: 05/01/2023
Hello Valued Customer, We appreciate your feedback and have made many improvements within our network. I do apologize if you feel that you have not received positive service. If there is a particular shipment that are inquiring, please feel free to give us a call at ************ and a friendly representative would be happy to discuss.Review fromQuinn M.
Date: 02/24/2023
1 starQuinn M.
Date: 02/24/2023
So far for a package Ive not received from them it has been 4 days since the package got there no updates whatsoever just a complete headache tbh. Would not recommendRoadrunner Transportation Systems
Date: 03/20/2023
Hello Valued Customer, We appreciate your feedback in reference to a perceived delay in delivering your shipment. In order to review the status and the delivery date a PRO# or Order# is needed. Please provide the requested information and I would be happy to provide details.Thank you,******************************* **************** Director ************Review fromEugenia O
Date: 02/21/2023
1 starEugenia O
Date: 02/21/2023
RoadRunner,******* ** location is HORRIBLE!! Poor services and takes weeks to get your order. The date they give is a lie. They also lied and said they attempted to deliver and no one was home. We have ring and it captures ever individual that comes in our driveway and they never came. Our order has sat loaded since 2/7 and we are yet waiting 2/21. DO NOT USE THEM!! DO NOTRoadrunner Transportation Systems
Date: 03/20/2023
Hello Valued Customer, I appreciate your response to a recent shipment transported by Roadrunner. In order to review and provide an accurate response an Order# or PRO# is needed. If you would please be so kind to provide this information I would be happy to provide a response to your perceived delay.Thank you,******************************* *************************Review fromRachael T
Date: 02/17/2023
1 starRachael T
Date: 02/17/2023
Worst company for delivery services. Product sat at their warehouse until I called. Set up a delivery day, they didnt show nor call. Their customer service wont respond. Had to contact the company I purchased from and get a refund.Roadrunner Transportation Systems
Date: 02/20/2023
February 20, 2023 Better Business Bureau Case# ******** Customer: *************************** *************** PRO# or Order#: Not Provided To whom it may concern:After researching the above mentioned complaint, we find the following facts to be true:Per the notice from the petitioner the shipment was tendered to Roadrunner for pickup some time prior to 2/17/2023. We reviewed the limited information provided by the petitioner and was unable to successfully locate and provide a response using the information provided. Therefore to ensure that we are able to provide an accurate response to the petitioners concerns we will need a Pickup/Order Number, address or other identifiable information.We sincerely apologize for any inconvenience that this may have caused. If the petitioner would like to speak with us directly, they may contact us at **************. We will be happy to discuss or resolve this matter promptly.Sincerely,******************************* ******************** Operations RoadrunnerReview fromDan T
Date: 02/01/2023
1 starDan T
Date: 02/01/2023
Both Wayfair and Zoro use Roadrunner. I ordered 6 doors from Wayfair on November 9 with the expectation that they would be delivered in 2 weeks. I still have no doors. The first time they came out they had a box in the truck that they claimed were my doors. I looked at the box and it obviously wasn't 6 doors. They assured me they were and when I noticed that the box had markings on it indicating it was gym equipment, they agreed that it wasn't my doors. I talked with the Roadrunner company and was assured they would find them and deliver them within a day or two. They never called back so I had Wayfair call them. To make this very long story short, I've been given 5 dates for delivery and one text that indicated they delivered the door at 1:30 am. I still don't have my doors and it is Jan. 31. ******* didn't have the size of door I needed so I ordered it from Zoro around the first week in December. I hadn't gotten it so I called Zoro who called Roadrunner and they said it would be delivered last Tuesday, January 24. Of course it wasn't. A few minutes ago **** just looked up the tracking and it indicates that Roadrunner delivered it on January 16, which they did not. I need the door as soon as possible because the city inspector will not pass a remodel if it is lacking doors. This is part of a Roadrunner response to a review 26 days ago, "Roadrunner has made many improvements to its technology to improve service while enhancing the customer experience. I personally apologize to you if you did not receive the service that we as a company take pride in delivering." Look at your reviews Roadrunner, you're taking pride in a string of 1 star reviews!Roadrunner Transportation Systems
Date: 02/03/2023
Good afternoon,After researching the above mentioned complaint, we find the following facts to be true:Per the notice from the petitioner the shipment was tendered to Roadrunner for pickup some time prior to 2/1/2023. We reviewed the limited information provided by the petitioner and was unable to successfully locate and provide a response using the information provided. Therefore to ensure that we are able to provide an accurate response to the petitioners concerns we will need a Pickup/Order Number.We sincerely apologize for any inconvenience that this may have caused. If the petitioner would like to speak with us directly, you may contact us at **************. We will be happy to assist in a resolution.Sincerely,******************************* Director of Customer Experience **********************Review fromAnthony P.
Date: 12/17/2022
1 starAnthony P.
Date: 12/17/2022
WORST COMPANY STRUCTURE EVER!This is my first time having my stuff delivered with this company and I have absolutely no idea why any company in this world would even consider using this as their transportation company. It's the worst I've seen out of all companies. If I was opening a transportation business, I would put this company out of money and take all their customers because of how horrible they really are! For real, they just suck! I do not recommend this company to anyone. And please, if you're trying to save money, paying extra will be more worth it than having a migrane. Dealing with this company will cost a lot more and will give you more problems!-They never communicate with their customers or drivers. -They don't deliver on time nor deliver at all.-They will let your stuff sit in the warehouse for a very long time and you'll have to fight with their customer service and their angry scheduler to get it out of there.-They never give you specific or estimated time of delivery nor even give you a phone call before delivery. They expect you to stand outside in a cold from 8 am to 5 pm and wait for the driver to show up! If you don't do that then you'll miss delivery.If you're looking for a transportation company, please stay away from this one. It will save you a lot of money and time.Roadrunner Transportation Systems
Date: 01/05/2023
Mr. ****** Roadrunner has made many improvements to its technology to improve service while enhancing the customer experience. I personally apologize to you if you did not receive the service that we as a company take pride in delivering. If you are continuing to have concerns, please give us a call at ************.Review fromRobert C
Date: 12/15/2022
1 starRobert C
Date: 12/15/2022
****** employees... threatening people at Roadrunner Transportation. JOE is an angry tempered employee. The supervisor with missing fingers treated me like his employees... all I need is for them to return two DAMAGED $14,000 marine engines to the seller. Roadrunner documented they were damaged when they picked it up and never told me. Then the Manager JOE threatens me and my wife saying " Think your real tough guy... i will treach you a lesson outside tough guy". I threatened to call.the police but my wife was scared and told me to "just leave it alone... do the make a scene with JOE." I called upper management and they said they will take care of that fingerless supervisor (they already knew he was a jersey from other customers) and Manager JOE but we shall.see how serious they are!!!!
Roadrunner Transportation Systems
Date: 01/05/2023
************************, Thank you for providing your feedback regarding a Roadrunner employee. I will forward this information to senior management and our ************* Team for review and correction. I apologize for the perceived poor communication that you received. We appreciate your business and this act of unkindness should not be a direct reflection of all Roadrunner employees. If I can be of further service, please let me know.Respectfully,Review fromJocelyn S
Date: 11/11/2022
1 starJocelyn S
Date: 11/11/2022
If I could give them negative stars, I would. Worst shipping company I've ever dealt with.Roadrunner Transportation Systems
Date: 01/05/2023
********************, Roadrunner has made many improvements to its technology to improve service while enhancing the customer experience. I personally apologize to you if you did not receive the service that we as a company take pride in delivering. If you are continuing to have concerns, please give us a call at ************.
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