Business ProfileforJL Moving LLC

I contacted JL Moving to provide me a quote on moving and storage during the month of June 2022. *****, the owner came out to my house and provided me a quote dated 5/24/2022. In that quote she informed me due to the large number of items I had, she would be using 4 men and 2 trucks. She assured me my items would be handled with care and she would use her most experienced team with over 20 years of experience. On June 13th, three movers arrived at the house with a small truck and a larger truck. There was no identification on the trucks indicating it was JL Movers. For one of the movers, it was her first day. ***** had misjudged the amount of items I had. The truck was packed and unable to load any more items that day. She had to come back and get the rest of the items later. There were several pieces that were special to me and I ensured to point them out to *****. My mother had passed thus the reason for moving. My items were then to be stored at the facility until June 29th when they would be delivered to my new address. The unpacking off the truck and into crates along with the loading from the crates into the truck for delivery were not done by the crew that I saw at my house. On June 29th again only 3 men showed and for one it was his first day. Most pieces of furniture were damaged. I have pictures of how the truck was packed and the damaged items. The list includes: damage to a desk I bought but never used, hole in a leather ottoman I just bought. The bottom drawer of lingerie chest is scratched badly, the bottom drawer of chest is scratched and broken, the freezer has dents in it that didnt exist, dressing table has scratch on visible side. Couches I cleaned were dirty. As the movers called ***** with the damage and telling her how unhappy I was, she would call me and indicate why everything was great. She would also call them and they would stop working. As Im paying by the hour, she should be more conscious of time.