Customer ReviewsforAccess Elevator Inc.

Our organization is in the process of renovations with our main building and have commissioned Access Elevator to install equipment to new key areas of our main building. Our department is one of a few here working with Access to get equipment installed. Throughout this process, the assigned Project Manager has been very unhelpful and unprofessional to our department.To say that this person calling themselves a Project Manager at Access is childish and insecure with themselves is an understatement as they find that not contacting our staff directly, other than through Email (and then reply to messages always wanting to get the last word in, much like an insecure child would handle the same situation), then accuse us of some impropriety because we didn't lead them around by the hand and do their job for them, is the reasoning behind why we cite their behavior as unprofessional. Another reason for this is the Project Manager individual calling one of our key partners and consultants and their information they provided, relative to the project, as unimportant, and not necessary (again, responses from Access were only through Email as apparently they find that using a phone not a part of Access' business model anymore), is also another reason for why for us the faith in this company backing their equipment after the installation is through, troubling to say the least. We would give Zero Stars with our experiences, but unfortunately that is not possible with this forum. One word of advice to Access Elevator for the future; Send some of your personnel back to school to learn proper customer service etiquette and how to treat all facets of your clientele fairly and equitably.

In July of 2023, I purchased a stair lift from Access Elevator, ******, **. The Stairlift was used and we were told that there would be a 6 month warranty but not to worry because they follow up on problems. Come the 7th month of possession, things started going wrong. The latest service call was on Friday, February 2, ****, at which time I was told the circuits board in the chair and other switches were all deteriorated and need to be replaced. I was contacted by *****************************, Administrative coordinator and informed it would be approximately $1,500 to fix. I asked what kind of warranty is on the circuit board and was told maybe 30 days but their supervisor of this sort of thing was not in the office.She would check it out.********, stated the chair cover was ripped and I replied yes, it was hardly used and deteriorated in 6 months. ******** replied, yes, they've had previous complaints about them.I realize this was purchased used but cant help but feel that this chair was defective and not inspected prior to installation. My stepson spoke with original salesman, *************************, regarding the porch problems months ago and was told concerns would be attended to. Nothing since.******** has Not returned my call regarding any warranty on the service.. *********** call was February 2, ****. It is now Febrary 14, ****. I cant afford to pay $1,500 every 30 days I cant leave the house to take care of medical conditions. Access Elevator needs to replace this chair and solidify the stairs as both are obviously defective.

We purchased a WHILL 7 power chair from ACCESS last March. Recently we had a repair issue. Veronica and her team couldn’t have been nicer. It was handled promptly and professionally. Everyone was anxious to please. We highly recommend ACCESS for whatever your mobility needs might be. If your need is a power chair we highly recommend the WHILL 7. We love it and an added benefit is that it folds up out of the way into a standard closet when not in use. We love it!!!

The team at Access Elevator Inc. were true professionals from start to finish. I recommend them highly. Susie answered all of the questions ( and there were many) regarding production, delivery, and installation. Christian and Kevin whom installed the chair lift were outstanding. They were prompt, professional, and polite. Thanks again.

I would like to thank excess elevator for their work that they did in my home for my husband who was homebound the workers were friendly and courteous we even had a couple of jokes between us about the elevator and what it was going to be used for and they help do some other things that needed to be done around my home thank you so very much thank you Amy and Marley and John