ComplaintsforSouth Side Auto Mart

• Initial Complaint

  11/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I spent roughly 9k on an ********************************* 9 months! This happened in 2022-2023

  

  Business response

  11/08/2023

  We were not aware of any issues that ************* was having with the vehicle.  She never reached out to us to inform us of problems with the car.  As always, we are willing to look at the car after the sale.  We have always worked with customers with any issues they may be having.  If ************* would like we can check out the car, for no charge, to see what is wrong.  We are open M-F 9a to 5p.  Have customer call to make an appointment.  ************.

  Thanks,

  Mark Moris

  Southside Auto Mart

• Initial Complaint

  10/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The Date Of My Transaction Was Oct 6, 2022 The Amount I Paid Them Was $4,998.97 For A **** Jetta. They Sold Me A Car With A Bad Transmission Which Was October 6, 2022. I Specifically Told Them That The Car Was Jerking And It Was A Smell Coming From The Engine. I Also Told Them ************ Dip Stick Tube Was Broke. They Told Me To Bring The Car Back The Next Day, Which I Did. They Just Fixed The Dip Stick Tube And Fix The Air Pump Thing In The Engine. They Still Gave The Car Back To Me And The Main Part That I Kept Complaining About Still Was Not Fixed. I Still Tried To Get The Car Back To The Lot But It Wouldnt Make It. Its Starts But Doesnt Move. I Asked Them How Would I Be Able To Get The Car Back Up There If It Would Not Move From In Front Of My House. Their Response Was Pay For Tow Truck. My Response Was Why Would I Pay For A Tow Truck And I Just Paid $4,998.97 For A Bad Car That You Guys Sold Me. They Keep Giving Me The Run Around And Also Not Trying To Give Me Another Car. All I Want Is My Money Back. I DO NOT WANT ANOTHER CAR FROM THEM. The Owner Even Hung Up On Me As I Was Trying To Resolve The Issue. They Have Not Tried To Resolve The Issue With Me. Theyre Basically Saying They Took My Money And Theres Nothing I Can Do About It. My Account Number Is *********. Also Too They Didnt Say Anything About The Car Being Sold As Is Or Anything. No Where On This Paper Says As Is.

  

  Business response

  10/24/2022

  Hello,

  We sold **************************** a **** ********** Jetta on October 6, 2022.  It was sold AS-IS.  She called the next day saying that the check engine light was on.  We set up a time that day to have her come down to get the issue taken care of.  Which we did at no cost to her.  She came and picked it up.  The next day she called upset and said she wanted her money back.  She said that the transmission was bad.  Again, we told her to bring it down to us, we would check it over and fix it if there was a problem.  She refused to bring the car back and stated she only wanted her money back.  We told her it was sold AS-IS but would be glad to help her out if there was a problem.  She became very loud and upset and said she didn't have time to bring it down.  Our offer still stands if she would like us to take a look at it.

  Mark Moris

  Southside Auto Mart

  Customer response

  10/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Once Again You Guys Never Stated That The Car Was Sold As Is. You Guys Sold Me A Car With The Engine Zip Tied Together. I Did Bring The Car Back To South Side Auto Mart For Them To Fix The Problem That I Complained About And Yall Still Gave It Back To Me With The Same Problem. You Guys Never Fixed It.. I Never Once Told ****** That The Check Engine Light Was On. I Clearly Stated That The Car Was Jerking. South Side Auto Mart Yet Still Refuse To Fix The Problem. The Car Would Not Make It Back Over To The Car Lot. They Told Me To Pay For A Tow Truck. Why Should I Pay For A Tow Truck When I Spent ***** On A Car That Should Have Minor Issues Instead Of Major Issues. The Least You Could If Did Was Help With A Tow Truck. I Dont Have That Kind Of Money To Just Keep Paying Out Of Pocket For A Car That Should Be At Least Get Me Around Until I Can Purchase A Newer Car. I Have A Job And I Also Have Kids. I Wasnt Expecting This But I Refuse The Offer If I Have To Pay For A Tow Truck. No Its Either You Give Me My Money Back Or Come Get The Car And Give Me Another Car.
  
  Regards

  ****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩