ComplaintsforIdeal Air Heating & Cooling, Inc.
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Complaint Details
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Initial Complaint
12/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Date: 11/16/2023 Amount paid ****** Furnace was not igniting. Company sent out a young employee who really didn't know what he was doing. He spent a lot of time on the phone. The employee was late arriving by a half hour. Took time to eat a sandwich. The billing invoice says - "found secondary heat exchanger plugged" That took almost 4 hours to discover that? Not to be ***** - but I'm also being charged $3.00 for miscellaneous materials. It's the principle of it now. There weren't any. He didn't even use a rag while he was here. I feel that they sent a trainee out. Someone else could have discovered plugged heat exchanger in minutes.!!! Not nearly four hours.Business response
12/29/2023
I spoke with ***** on the phone regarding this item 12/29/2023. It was a clerical error and will be handled internally with the customer. We will adjust the ticket on our end and issue a refund. ***** will be canceling the BBB claim.
Please call me if you have issues canceling this claim or have any further questions. ************
Customer response
01/11/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.