![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforGeneva Supply, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Please note that ******-Interstate Music is now Interstate Music, LLC, located in *******, *********. I placed an order online at interstatemusic.com , (IM-****) on 3/28/2023, totaling $711.04. The full amount was debited on my bank account the same day. On 3/30/2023, I received email notices at 1:52 AM and 7:23 AM stating Order IM-**** was shipped and delivered. There is no available option listed for any other method of shipping other than **** I emailed ******************* stating at 11:46 AM I did not receive my order. I contacted them again at 5:09 PM requesting either a full refund or a reship with a signature release. Per their refund policy, less than 30 days have elapsed and the goods don't meet any exemptions listed. I want a refund of $711.04Business response
04/12/2023
This order (IM-3565) was shipped from our warehouse on March 29, 2023 with *** tracking number 1ZRX43830344641102. The shipment can be tracked using this link: **************************************************************************************************. According to the order's tracking information, the package was delivered to the correct address on March 30, 2023. Shortly after this package was marked as delivered, the customer filed a lost package claim with *** and contacted Interstate Music letting us know that their package had not been delivered. We responded to the customer's message very promptly and let them know that we would follow up with *** regarding the lost package claim they filed. *** reached out to Interstate Music on April 11, 2023 to collect more information for the claim and on April 12 we will able to submit all documentation needed to process the claim. In our last message to the customer on March 30, we let them know that we had reached out to *** and would update them as soon as we had more information. We communicated an update to the customer on April 12 with the information we have learned from ***. We continue to plan on keeping the customer informed on our correspondence with *** in order to resolve the issue at hand.
Please see the attached files for proof of delivery provided by ***, screenshots of our conversations with this customer (with time stamps), and confirmation of the claim filed with ***.Thank you, Interstate Music
Customer response
04/13/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
04/06/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
1/11/22: Saw Amazon ad for 30 KN95 white masks from Hope ****** Supply.1/30/22: Rec'd. FIFTEEN (15) masks from *******, ** address.No further shipment received for remaining 15 masks or reimbursement for unshipped items. I contacted Hope ****** Supply- no answer. GENEVA SUPPLY **************** via email 2/9/22 said it had no access to HOPE's customer records. Therefore no help. Via ****** Maps I found distributor is GENEVA SUPPLY, INC. at location within walking distance of Hope mailing address. GENEVA SUPPLY's ******* distribution center is short walk from HOPE HEALTH SUPPLY's return address on mailing label of 15 masks shipped.Mailed consumer complaint form to ******* AG. They "investigated"; could not find Hope ****** Supply. 4/6/22: I found Hope's distributor, Geneva Supply, and the ******* business address it does business from. Geneva's ******* distribution warehouse has separate and different address from Hope, BUT the two addresses are a short walk apart.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1501 E Wisconsin St
Delavan, WI 53115
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.