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ComplaintsforBCT Services LLC
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Complaint Details
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Initial Complaint
12/19/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Provider made a mistake on tax preparation by not including a standard QBI deduction. When we attempted to reach her several times to discuss the possibility of amending, she never responded to our concerns. We later learned that she is not a CPA.Business response
01/04/2023
Hello yes, we have contacted the client in regard to this matter and have set up when we will be able to amend to include the *** deduction that was not calculated in the original return. We are not refunding the fee since we did not charge this client what we should have charged. she was charged very low compared to the work that was done. she was not prepared at all; her books were all over and half of the time I spend trying to fix her return was trying to fix her books she automatically assumed the program QuickBooks would get all the thing in the right spot to find and print her reports. It was a very complicated, long and tiring return with very limited help and understanding of all her income and expenses for the year. So, in reality she should have been charged doubled for my time and work on those returns. Also, I never told her I was a CPA ever since my degree is right on back of my seat at the office and she saw them, and we talked about them on the first year. The first year she was a little more organized that this time and she knew what was expected and what we needed in order to get her returns done. She is a nice lady but not a very organized and prepared client to get her returns done on time and efficiently.Customer response
01/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In the spring of 2021, ***** communicated that she would do my accounting. In August 2021, she asked me for access to my Quick Books account, and it was given to her (see attached screenshot). In Sept 2021, ***** accepted the invite to be an accountant for my books (see screenshot). Nonetheless, ***** communicated to me around the time of tax filing that she was not familiar with Quickbooks online and that it was very different from the Quickbooks she was used to working with. I learned that it meant that she did not do any of my books and I was somewhat surprised that she waited so long to tell me, but I didn't really know what to do at that point. She never directly communicated to me that she was not going to be able to do my accounting, which is the big reason why I came to her with books that were not organized. If I would have known that ***** was not familiar with Quickbooks online back when she agreed to do my accounting, I would have gone to a different accountant immediately, and we would have avoided this entire problem.
***** has reached out to me, upon receipt of the complaint by the BBB, but has not yet scheduled a time to resolve this issue. Once taxes have been amended, I will be able to accept *****'s response.
Regards,
***********************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.