Business ProfileforMenard, Inc.

Terrible all around. Ordered cabinetry through their UCREATE services on several occasions (my fault for thinking one of these experiences would go well). On the first two occasions we picked up the order ourselves. BOTH time we did not receive all of our order and had to make multiple trips back to the store to retrieve parts of our order...ok whatever. This last time I ordered I decided to pay for the delivery service because I became insane and thought someone would have to inventory the items before putting them on the truck to ensure I received them all right? When the truck rolled in they had about ? of my order - I could immediately tell just by the sheer lack of large boxes present. When I called to inquire, I was passed around, gas-lit and manipulated - they kept telling me it was my fault for splitting my purchase into 3 orders (I didn't do that - I placed ONE order and the store broke it into 3 parts). THEN told me to inventory and tell them what was missing. I'm sorry, am I also allowed in the break room and where do we pick up our paychecks? This is YOUR job....there are about a hundred line items when you order cabinets and I am missing about 70% of it! When I asked to speak with the manager it was like talking to a panel of dry wall - we got nowhere with it. Did I mention, I called in advance to check on the status of my order because they threatened via email to put the items back into their stock if I didn't pick it up by a certain date - did you catch that - I paid for delivery....the guy ensured everything was pulled and would be on the truck...cripes. When I called to report to corporate - their automated messages are a huge run around too. This place should be cancelled with *****************.