Business ProfileforThe Sakura Clinic

They are truly disgusting greedy people. I personally have never been late to an appointment or been a no call no show. This business reached out to me asking if they could change my appointment to a later time. 45 minutes after my already scheduled appointment. I agreed even though they were communicating through my mothers email. The day of my appointment, I was getting my nails done looking through my email again. My mother forwarded another email from them saying never mind and to keep the original time. We never responded acknowledging this change for the second time but I still hurried up as fast as I could to get there. I was 20 mins late for my 45 minute appointment. They told me it was not enough time for my original appointment and i understood but when I asked to have a shorter procedure done so that they wouldnt lose out on money, I was told that my lady has already taken other clients and maybe they could squeeze me in. Unsure how they did that so quickly when I was currently scheduled to still be with her. I ended up with waiting for her still and when I went to pay, they charged me for a no call no show fee for my original appointment for $175. Unbelievable. I asked if it could be removed because of the terrible communication. They had zero compassion and said no. I was not a no call no show. I was there. I still paid for a service too. I cant believe how heartless these people are when the only reason I was late was because of them. Please save yourself from this c*** and pick a different place in **********. These ladies are trash.

The client was contacted via the email address she put on her account. She has always received communication via this email address and has never updated or asked us to update. The provider scheduled to see ******** emailed her the night before to offer her the appointment time that had opened up after her appointment. She did not get a response from ******** and was notified via our booking system that another client had already filled this opening. The provider then emailed ******** stating that it had been filled and we would see her at her original, and previously client confirmed, appointment time. The client arrived 20 minutes past the start of their confirmed appointment start time. Upon arrival she stated she was "late" and then tried to state there was "miscommunication", however, she stated that she had received both emails and that the second email from the provider the previous evening stating that the later opening that she had been offered had already been taken by another client so that we would see her at her original time of 11:00. So we are rather confused how the client is claiming "horrible communication" when she herself stated she received the email to come at her original, and confirmed, time and stated immediately upon arrival that she "was late". As another provider, I was unaware the other provider had offered this the previous evening and so only knew about the emails by hearing ******** tell our Clinic Coordinator this information herself upon her arrival. This again confirmed the client knew she was aware to arrive at her originally scheduled time. The booked appointment was only 30 minutes and cannot be shortened. She asked if she could instead have another treatment that can be done very quickly. As the provider had already taken back her 11:30 client who arrived early, the provider agreed to quickly accommodate her request after the completing the current client's appointment. This was all clearly communicated to ********. As was the cancellation fee that would be required that day. She agreed to this prior to completing the other treatment with the provider. She did not have to have the other treatment done, this was her choice. The bottom line is: the client voluntarily stated that she was late, she stated she received the email communication to keep her original appointment. She agreed to our cancellation policy, she did not try to contact the clinic if she was confused or if there was "miscommunication".Unfortunately, when clients are late for appointments we are given excuses similar to this, however, the client herself stated she was late upon arrival which confirms that she knew she should have been to her appointment for the start time of 11:00. There was no miscommunication. Had the client arrived at the time she did and stated that she received an email offering her the later time, we would have been open to discussing the no-show fee as the possibility of "miscommunication" could have been valid. This was simply not the case and there was not any miscommunication- proven by the client's own statements.