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ComplaintsforPillar Construction Group
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Complaint Details
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Initial Complaint
09/20/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
Our house was scheduled to be completed June 1, 2021. There have been many delays. We have been to the home manufacturer twice in person and many phone calls. We are required by the manufacturer "********* Homes' to use Pillar construction to build at our location. We have given Pillar $40,000.00 and we are paying on a construction loan and there is no sign of a house coming.Business response
10/21/2021
We started last year (2020) spent 6 months with many changes and revisions to the home. They finally placed the order for the home (through us to get sent to ** Homes), in the middle of April, 2021. When the order was placed WI Homes had received 32 other orders for homes that same week. So with that, and the shortage of getting materials, the home within the next 3 weeks from now will just be getting finished building from WI Homes. The homeowner was told of the delays from the manufacturer and Pillar Construction. There was nothing I could do on my end to get this done quicker, because of the delay of them finalizing the home with all of their changes.Customer response
10/21/2021
Better Business Bureau:
Our contract date has ended. There are no change orders that were signed by us. Please look into the ********* Cival Courts. This man is builking people out of the hard earned money. Heis not paying his sub contractors and they are putting leans against homeowners properties.I am now requesting a refund of all monies from the escrow account.I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
Regards,
***********************
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Contact Information
Business hours
Today,Closed
MMonday | 8:00 AM - 5:00 AM |
---|---|
TTuesday | 8:00 AM - 5:00 AM |
WWednesday | 8:00 AM - 5:00 AM |
ThThursday | 8:00 AM - 5:00 AM |
FFriday | 8:00 AM - 3:00 AM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.