ComplaintsforTC-TEKS Computers LLC
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Complaint Details
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Initial Complaint
06/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I requested my computer be fixed. New battery and the case had been cracked. They fixed it and when I got it home I realized they put the wrong part in as my backlit keyboard was no longer working. I returned to the business and they said they had in fact put a different part in as I had hoped to have the computer within two weeks and they couldn't get the correct part that early. They never told me this before ordering it and I would have told them to wait if they would have as I need the backlit keyboard. They said they would fix it but had to have the computer again to figure out the correct part. I had to use the computer for work and said I would return it at a later date. They said ok. No mention of a time I had to have it back by. Approximately 10 days later I returned to have it fixed and the manager said it was too late now and I'd have to pay for the switch.Business response
07/11/2022
We're willing to take care of this at no cost because the customer was not informed of the part being different and was not given a time to return by in order to solve this issue.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.