ComplaintsforPowertex Group
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Complaint Details
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Initial Complaint
12/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an online order on 12/16/2023. I emailed ************** to cancel or change the address. No one responded. I called on 12/18/2023 they said the label was created and there was nothing they could do. I called again on 12/19, 12/20 and no one picks up. I emailed on 12/16, 12/18, 12/19, 12/20. I called *** and they need the shipper to authorize sending back to sender. The company does not email back or pick up any of my calls. Contact ** *************************************************** ************** **************Business response
01/08/2024
The full details for the response are attached, we handled this customer complaint as we normally would, which is that we are unable to adjust the shipment address after the order has already been received. We made several communications with the customer regarding the issue, and we even then offered a full refund for the order to ease any inconveniences our policy provides.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.