ComplaintsforScheels All Sports
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My husband got the ulitiy cart from target and you guys sent me one and it broke. We originally paid$190.00 dollars. We put groceries in the cart. And the wheels are coming off. We Want our money back. We are on oxygen. We are a disabled couple. We are recovering from covid. Resolution, we want our money back. Thank you.Business response
09/20/2023
This customer is a repeat complainant, who we believe is not honest. This was the same complaint from about one year ago and it also lists the wrong retailer. There will be no other response from our company.Initial Complaint
08/29/2022
- Complaint Type:
- Product Issues
- Status:
- Unresolved
Me and my husband got the collapsible wagon for our food and stuff and the wagon is kind of squeaking and we got it from my husbands step mom and she paid $60.00 dollars on the product. We like to know if we can get our money back or a replacement wagon it is a blue color. We use it for our groceries and stuff. We are recovering from covid and we are on oxygen. We are a disabled couple and we are on social security disability. Resolution, we want our money back. No gift card because because we don't have a store with your guys stuff. No coupons either. Thank you.Business response
08/30/2022
I have reached out to the customer to find a resolution via phone and email. When they make contact with us, we can find a resolution to their complaint.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,9:30 AM - 9:00 PM
| MMonday | 9:30 AM - 9:00 PM |
|---|---|
| TTuesday | 9:30 AM - 9:00 PM |
| WWednesday | 9:30 AM - 9:00 PM |
| ThThursday | 9:30 AM - 9:00 PM |
| FFriday | 9:30 AM - 9:00 PM |
| SaSaturday | 9:30 AM - 9:00 PM |
| SuSunday | 10:30 AM - 6:00 PM |
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.