ComplaintsforRuck's Tree Service

• Initial Complaint

  08/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July *****, 2021, Ruck's Tree Service started a job cutting down 22 pine trees, grinding stumps, and trimming a Locust. Due to power lines running thru 2 of the pines, they were unable to complete the job at that time. I was told that they'd come once the power lines were down to take down those 2 pines, finish grinding stumps, and trim the locust. The power company removed the lines on December 15, 2021. As it was winter, we notified ****** that the lines were now done and that they could resume the job once winter was over. Beginning on May 16, 2022, I began texting ****** to inquire when they'd be able to finish this job. On May 18, 2022 I received the reply "I'll stop and take a look." That never happened. I was then told the afternoon of May 20, 2022. That also never happened. On May 24, 2022 I inquired again asking if I could expect him tomorrow and he replied with "Yes I have you down." On May 31, 2022 I again inquired as to when this job would be finished. On June 28, 2022 I inquired again and received no response. On July 8, 2022 I sent a text reminding him that it has been almost a year since the job was started and that I would like it finished promptly. I offered to speak by phone or in person to resolve this. I also noted that I was to the point where I'd start leaving negative reviews. On July 11, 2022 he replied "Will get it done very soon." On July 18, 2022 I inquired again but received no reply. On July 19, 2022 I asked "Can I please get a date when you will finish this job?" He replied, "I'll plan on Monday (July 25), depending on the rain this weekend." On July 25, 2022 he texted "As today won't work due to all the rain. I won't forget about you." He also stated "We are in the fair all week let's shoot for the following." August 3, 2022 I texted "Will you be finishing the job this week?" His reply "Not looking like it." On August 4, 2022 I asked for him to define "soon" as he stated on July 10, 2022. No reply. Over a year later and nothing.

  Business response

  09/02/2022

  BBB COMMENT BY STAFF SKW:

  spoke to owner: reached out multiple times to the consumer and refusing to answer the phone  and there is incorrect information the job left to do they haven't paid me for that. They haven't paid me for the refusing or for the job. They owe me 500 for the two trees. 

  Customer response

  09/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have included a screenshot of the text I received from Rucks two and a half weeks ago where he stated Hire someone else. I left you a balance that you can pay someone to finish. I wont step foot in your property. So I did just that, I hired someone else to complete the job that Rucks left unfinished. The other company has already taken the two pine trees down. Since that text I received exactly one text from Rucks last week asking when they could take the two pines down.  As he had made it clear he would not enter my property again and specifically told me to have someone else finish the job, I understood that to mean he would never finish the job and so I did not respond. I have received zero phone calls from Rucks since filing this complaint and again, just the one text last week.  What I want now is just to be left alone. 
  
  Regards,
  
  *************************

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