ComplaintsforMr. Marine, Inc.

• Initial Complaint

  09/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  December of 2022, Mr. ********************** Accepted my Boat with a ALREADY *NSTALLED ******************** and Controls , *********** rep " CONF*RMED UPON THOROUGH *NSPECT*ON " the process of R*GG*NG the subject Verado *********************** to the Computer Requires Special Mercury Software ,They've got every Bit of Equipment and the Skills to get the job done Professionally further Stating Many Many Hundreds of Boats / Motors been Successfully Rigged ******************************** *t's the Winter season. We can get the 5 -6 Hour R*GG*NG PROCESS Finished in a Extremely Short Period of Time , Next the Rep * * went into the Office to Sign the " Contractual R*GG*NG Agreement " and Proceeded to disconnected the Boat / Motor , Put the boxes of controls in a specified secure area. And * was out the Door. Days Later the Lying *****, February 2023, they claimed they needed to have the Work Prepaid , They demanded $ 500 for 5 to 6 hours of work , Promising, they will begin the Rigging as soon as my *** " *MMED*ATE " Credit Card payment was Made , Staff consistently L*ED for additional 7 months , Here we are Today Beyond the first week of September ***************************** their Possession with the *** PA*D R*GG*NG Since Feburary and they Did " NO CONTRACTALLY WR*TTEN R*GG*NG " , We're approaching a YEAR and STAFF CONT*NUES TO BLATANTLY L*E , Mr. ********************** Continues to SCAM AND L*E to myself and Numerous other Parties on a Consistent Basis !!! Others have Experience the same SCAMS * Have , ***** Boys and Girls are " Professional Scammers " Watch Out !!!!****************.....

  Business response

  09/11/2023

  Here is the email that was sent to the customer on June 21, 2023

  The boat and engine came to us in shambles with the rigging components in a box.  The rest of the boat was missing many components to make the boat seaworthy. 
  
  This project is outside of our normal scope of business, it was brought to us with the intention to simply rig the engine; but nothing is coming together as it should and you are not willing to listen to the advice of our Service Manager.  It is our best interest to move away from this project for that reason. 
  
  As stated, we will no longer be working on your boat.  We will give you your $500 deposit back and not charge you for the hours we have put into this project thus far.
  
  Please provide an address you would like the $500 deposit returned to.  

  For safety measures we did not put the boat outside but kept in in our secure area.  Customer never contacted us concerning this email. 

  Here is the email we sent Aug 10, 2023

  Please pick up your boat.  
  
  If your boat is still here September 1st we will start charging you a storage fee.

  As of this writing customer has not picked up boat.   And will be charged monthly until boat is picked up by customer.
  
  

  Customer response

  09/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  *   Complaint Response  Feedback

  
  

  As my BBB Complaint ************************************** along with its Representatives ,  are  Blatant Liars And Simply Not Trustworthy , They consistently use  " Scam Tactics  " ! 

  You will  NOTE :  Other  Customers with Similar and Like Complaints 

  have Reported Their  Experiences 

  to  BBB ! 

  
  

  A   Further     " Prime Example "

  Confirming the AUTHENTICITY  of my Complaint , 

  NOTE :  In the Last Sentence  of Approximately Paragraph   9  of 

  their 9 - 11 - 2023  Rebuttle you 

  will  NOTE :  Mr. ********************** States  

   " CUSTOMER NEVER CONTACTED 

  US  CONCERNING THIS  EMAIL "

  ( Referring to their June 21  2023

  email  , I  REFUTE  THERE  QUOTE  )  IN SUPPORT OF THE ACCUSATIONS WITHIN  MY  BBB  FILED CLAIM   I OFFER  A COPY OF MY  ATTACHED  **  JUNE 29 2023  4:48  PM  EMAIL , OBVIOUSLY  THEIR  NOW BLATANTLY   **   LYING >  NOW TO THE  RESPECTFULL   BBB  !!!!

  
  

  I WILL BE ENCLOSING  5  ( FIVE )

  ADDITIONAL EMAILS  TO FURTHER

  SUPPORT  MY  **  ONGOING CONTENTIONS  !!

  
  

  *  THE  ATTACHED  5  EMAILS  WILL BE  ADDED IN A  SEPARATE  LINK .

  
  

  SINCERELY ,  *****

  
  

  
  
  Regards,
  
  *************************

  Business response

  09/25/2023

  We have informed the customer multiple times we will not be working on his engine.

  We have infomred the customer multiple times to pick up his boat.

  We have offered to deliver the boat to his business in *********** or to his home in ***********.

  We have offered to refund his down payment.  Not charging the hours our service department spent looking at and diagnosing the issues; which customer did not want us to fix.

  We sent customer an email informing him we will be charging *********** effective September 1st, 2023.  The storage fee is $50 per month.

  Customer needs to pick up boat/engine.

   

  Customer response

  10/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [  I ********************************************* Latest  Ongoing  Scam  ,  They Should be Shut Down  !! Please type your response here.]
  
  Regards,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩