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ComplaintsforAdvance Service
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Monday June 6th I called due to refrigerator not working. Technician came and looked at it and had me pay ****** deposit and was coming back June 7th to replace motor which was issue. Technician came back and was paid ****** however the refrigerator is still not working. Called tech on June 8th and was told to restart it and it would work however it does not and now all phone calls and messages are being ignored and not returned and checks have been cashed. Reviewing the company further several other reviews state that same situation.Business response
06/27/2022
We were out their on June 7 to fix the Refrigerator. We put a part in the freezer section. Some time when put this part in you have to reset the computer a couple of times. The customer called back on morning of June ninth. I told here to unplugged the refrigerator for ten minutes then plug it back in. In the next day or two she called back to say it wasn't working. I had left that morning to go on vacation from Wed to that Sunday. First time in ten years going on Vacation. So I didn't answer the phone until Sunday night. I went back on Monday the 13, and replace the new part with another. Never heard back again that it wasn't working.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.