ComplaintsforWishing Well RV Resort

• Initial Complaint

  06/27/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I took my family camping ******************* of June 23 2023 through june 25 2023. Upon arrival the staff was completely rude. After my family and I got set up we went riding around. After about 30 minutes a truck that was 100 feet ahead of us stop dead middle of the road got out of his truck and immediately started to harass, us, saying I work here Ill have your deposit taken, and you will be kicked out of the park. at that point my children who are 5, 7,8,9,10 felt very uncomfortable. The gentlemans name was ****. I bought this attention to the office management, who said they will take care of it. After that about an hour goes by and then all of a sudden we were approached by a white **** F250 single cab. A gentleman rolled down his window. And immediately started issues. This gentlemans name is ******. He is supposedly the head of maintenance. He started to harass us saying he will have us kicked out and will be taking our deposit. He accused me of turning the golf cart up to make it go faster I told him I have no clue how to do that and then I would appreciate if he would stop harassing us. He then went on saying I will be watching you. I told him we can go up to the office right now to handle the situation when we get to the office was completely packed with other campers. he started to yell and started swearing. I told him this is not how you conduct business, especially in front of customers that we could go outside and talk. He then tried to be friendly. The following day, which was a Saturday he had continued to harass us. He would stop at our campsite, saying Im watching you. We already have another complaint by another employee i then told him that I asked to stop harassing us and continued to do it. The final day when we went to check out. They said a deposit on one of the golf carts was taken than ****** immediately showed up. He had then put his hands on me trying to choke me. I then defended myself. this is a **** poor business. They stole my money.

  Business response

  07/21/2023

  This gentleman had rented 2 golf carts for the weekend.  They were then racing the golf carts down by our rustic cabins and throughout the campground.  Our employee **** stopped him along with another employee asking them to stop racing the carts and that if they continued they would lose their deposit. He then got ***** with **** and started threatening our employee.  **** chose to walk away and get a manager involved.  ******, our Park Supervisor, then went to find ******* and remind him of the rules for driving a golf cart.  ******* was then seen later on in the weekend racing around again on the golf cart.  He was stopped and was told at that time he was losing his deposit and the next step would be losing the golf cart for the remainder of the weekend.  ******* was continuously ***** and swearing at our employees when he was told to slow down.  On Sunday morning when they came to check out he was told he has lost his deposit.  ****** was asked to come up as ******* then got extremely upset and started threatening my staff.  Upon ******'s arrival, ******* immediately started threatening and cursing at ******.  He then tried to ***********************, who attempted to restrain him so we could call the police.  Both men went to the ground, and ******* then was on top of ****** stating "see what I just did to you, I can take you down anytime I want".  He continued to threaten even after being asked to leave the lodge.  ****** and ******* then exited the lodge, where ******* continued to threaten and harass ****** who just asked him to leave the property.  ****** sat by our flags and ******* continued to harass ****** from his car.  He continuously got in and out of his car to continue harassing *************  ****** just sat by the flags asking him to leave the property repeatedly.  We have every person who rents a golf cart from us sign an agreement stating the rules and that they will lose their deposit if they break the rules.  I have attached that for you reference.

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