Business ProfileforAtkinson Maintenance

On Nov. 29, 2021 the check we wrote to Atkinson Maintenance for $11,725 for a 50% down payment for a kitchen remodel cleared our checking account. **** came out one time shortly after that to do more detailed measurements (he had been out once before to measure and give us an estimate). We have not seen him since. We were under the impression that shortly after the materials were ordered, he would begin work. My husband and I understand that there were major supply chain issues over the winter, which resulted in us not being able to order the cabinets we originally wanted, and in the construction process being delayed. However, during this time, **** didn't keep in touch with us. I wrote numerous emails that went unanswered. He did reply to some, mainly saying that he was busy doing other work, and would get to us when he had time. On Oct. 4, 2022, I started filling out this complaint form to send to you, and I also wrote an email to ****, saying that almost a year has gone by and that we are frustrated and anxious about losing our $11,750 investment. I said that we were going to get in touch with the Better Business Bureau or our lawyer. He did reply to that email, so I held off on sending my complaint to you. I said we would like our money back, and he agreed to that. I continued writing once a week, asking when we could expect to receive his check. He replied on Oct. 24 saying that he has not had the opportunity to bill some of his customers, that the finance department is way behind, and that he will get a check to us.We really want to believe him, but the lack of communication and following through on what he said he would do has caused us to wait almost a year already. We very much would appreciate your help in resolving this problem. Thank you,*************** and ***************************