ComplaintsforCountry Development LLC
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Complaint Details
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Initial Complaint
10/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
May 2023-June 2023 Home was purchased in July 2022 with a one year full home warranty by the seller, Country Development LLC. Flooring was badly coming apart at the interlocking seams, major separation from the wall in several rows, separating between rows, broken interlocking areas and causing minor cuts/scratches on feet. A letter was mailed the first week of May noting issues and invoking the warranty to correct the flooring issues. The business said he was committed to making the flooring issues right but it took significant personal follow up to receive attention. The flooring is no longer manufactured and the business only glued some broken pieces together. The day after repairs, 06/22/2023, the glue was not holding and the business was called, voicemail left, and texted with pictures of the failed repair. Business never returned contact and has walked away while flooring continues to be broken and to break further apart throughout the first floor.There has been no attempt by the business to properly replace the flooring or make compensation for the need of proper flooring. As the consumer, I have followed care and maintenance of the flooring but it continues to be unfixed and unacceptable.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.