Business ProfileforThe Rock Sports Complex, LLC

We had our wedding here on 10/16/21 and had several issues. 1. Our bartenders/event staff were not dressed for an event and also spent quite a bit of time on their phones. The one guy was wearing a hoodie and athletic shorts and sat on the back of the bar chatting with the bartenders for a long time.2. The tables were set up so close together it was really hard for people to sit comfortably. We had one table of my husband's family that came from out of state that could not sit at all due to how crammed it was. They had to stand and eat with their young children. That is unacceptable. 3. We were told there would be people monitoring and keeping people from the haunted house on the complex out but that was not the case. People were wandering in and out all night using the bathroom, sitting by the fire pit, standing in front of the venue, taking beer off tables and leaving, etc. 4. We were also told that signs would be put up leading people to the venue as the complex can be kind of confusing, but there were no signs. Our caterer was late because they couldn't find it and I had several guests tell me they had a hard time as well. 5. ******, the event coordinator, was giving tours while we were setting up for our wedding and then was not there for our event. She also did not have certain things set up the way we expected. We had a few different meetings but then she still sent me the wrong floor plan that I had to correct. She doesn't really seem to have it together. 6. When I brought these things to their attention after our wedding, their responses were pretty condescending and they took no responsibility. They offered a gift card to go skiing. Using this venue is the only regret I have about my wedding day and it just ***** that it was the thing we spent the most money on. The venue is gorgeous but their service needs major improvements.