ComplaintsforFinancial Control Solutions

• Initial Complaint

  12/18/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I am not liable for this debt with *******. I do not have a contract with Financial Control Service, they did not provide me with original contract as requested.

  Business response

  12/18/2023

  We received a consumer dispute on 12-15-2023 and after reviewing the account it has been closed. The account is now past Statute of Limitations and is in the process of being removed from the credit bureau.

  Customer response

  12/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  12/14/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Oxygen One, I do NOT have a contract with Financial Control Solutions. They did not provide me with the original contract as I requested.

  Business response

  12/14/2023

  This account listed with our office 11-6-2019. We have spoken to ******************** on three occasions. He set up credit card payment arrangements of $50.00 per month starting 11-22-19 - the credit card was declined as do not honor. We left a message for him on 11-26-19 and called again on 12-4-19. At this point he said he would check with his bank and call us back, he never did. We continued leaving messages for him with no return call. On 10-2-2020 we recieved a dispute from ******************** and forwarded him a copy of the itemized statement. We called him again on that day and he **** up on the collector. This balance is still outstanding.

  Customer response

  12/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I sent in a letter on August 26th 2023 asking that Financial Control Solution send me the follow information

  Please provide me with the below mentioned items:
  *The amount you claim the Respondent owes you
  *An explanation showing me how you have computed the amount.
  *Copies of any documents that prove I agreed to pay the alleged amount
  *The identity of the original creditor
  *Confirmation that the account has not crossed the statute of limitation (SOL) period
  *Evidence that you are a licensed debt collector
  *Evidence of your license numbers and your registered agent.

  They have failed to send me the information that I have requested.  I have never received calls or personally spoken with them. I have had the same banking facility for years and I have never had an issue with a payment that I have set up NOT being honored. Please provide me with the original signed document between myself and Financial Control Solutions. 

   

   
  Regards,
  
  *******************************

• Initial Complaint

  08/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ******** from FCS has called multiple times and refuses to identify her attempts to collect a debt, either when speaking with her directly or when leaving voicemail. She does not indicate that what is shared will be used to collect a debt. To my knowledge, both are still legally mandated. Due to the nature of this complaint I will not share information other than my first name and an email and phone number by which I may be reached. The phone number can be used to look at whatever relative information the BBB needs. If there is an explanation for this behavior I'd be happy to hear it.

  Business response

  08/15/2022

  We do not have an open account for *********************. The phone number provided is for a different individual. We have been leaving messages for this individual at the phone nimber provided. If we are asked what the call is referencing we will only state where we are calling from as we cannot disclose the personal information of another individual.

• Initial Complaint

  12/30/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Transunion, Equifax, and Experian. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The ************************* which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act.1. FINCNTRL SVC (Original Creditor: *******) bal. $109.00 Acct # **********

  Business response

  01/12/2022

  We received this account on 3-28-2018 and sent a notice to Ms. ***** on that date.  We have had no response or disputes from Ms. ***** including a police report for identity theft. Per the client they have not had any contact from Ms. ***** either. We have left several messages and sent a second notice. This billng is for a test from Aurora Clinical Lab on 7-14-2017 int he amount of $109.20.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩