Business ProfileforJoseph P. Hoell Insurance Agency LLC

I have an auto insurance policy with Joseph Hoell Agency in which I reached out to him on 2/22/22 requesting cancelation of my policy as I had taken a new policy w a different company. He responded "I need a signed statement ". I questioned Mr ********************** twice I quiting exactly what he needed in the statement in which he refused to provide further clarification except for the fact his agenct required it. I spoke w my current policy agent and he had no idea what Mr ********************** was requesting, and provided me my policy docs to give him showing proof of insurance effective date on the new policy. I sent this to Mr ********************** and he responded to me again w he needs a signed statement. after questioning what he needs and letting him know he was not being helpful and why was he making it so hard to cancel my policy? I advised him I will be contacting progressive-the company the policy was underwritten thru and his response was "do what you need to do". in email I called him out for refusing to provide me w help and being unprofessional in which he stated this is harassment! he refuses to assist in doing his job I'm sure because of the loss of business. this is unethical practice and creates financial hardship as noone needs 2 identical auto policies! he refuses to provide me details of what he needs to cancel my policy I'm sure in an effort to collect premium which is scheduled to post in less then a week. I do have the emails but i need an email I can forward them to.