ComplaintsforMilwaukee Appliance

• Initial Complaint

  06/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  purchased a washer and dryer set on May 14, 2022 paid in full $2,313.62. Original delivery date was July 2022 as indicated on our invoice receipts (#*****). Our dryer had broke down the same day we purchased the new set and a loaner dryer was provided by Milwaukee Appliance. The delivery was delayed 14 times. I called multiple times for status updates. On April 15, 2023 (yes nearly 1 year later) our washer broke. that same date we physically went to Milwaukee Appliance and returned their dryer and canceled our order. We received a receipt showing we canceled the order on April 15, 2023 and loaner returned. signed by *************** (spelling?). What we haven't received is our money back despite physically going to Milwaukee Appliance on two different occasions and multiple phone calls. the receptionist says she is passing our name on to 'someone' who can authorize our refund or the person who makes those decisions isn't in the building. It's now June 14, 2023 and we still don't have our $2,313.61 refunded. since then we had to go out to ********** and buy another washer and dryer set, which we received in 4 days. I just want my $ refunded and this company refuses to communicate, period.

  

  Business response

  06/15/2023

  Due to manufacturing issues, most appliances have been placed on repetitive backorders with no etas given to vendors. We offer customers use of a "loaner" to help them with the wait on appliances that are backordered at no cost to the customer. When the customer's ********************** died, we did offer a loaner for them to use with the new set arrived. Customer brought the loaner dryer in to the store on 4/15/2023 (Saturday). The following Monday, the order was cancelled and set for refund processing. Processing a refund can take up to 21 days depending on the form of payment. Customer did ** credit card for purchase, but as the purchase was made more than 90 day previous the credit card could not be processed for a refund. A check was then cut on 5/1/2023. Multiple calls were made and messages left to the customer for the option of ** to place check in the mail or for the customer to pick up directly from our store. Check has now been picked up by customer on 6/15/2023.

  Customer response

  06/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The refund check cleared on June 16, 2023.
  
  Regards,
  
  ***********************
  

• Initial Complaint

  03/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 7/18/22, ordered a washer and dryer and paid in full ($1521.25). We were told the items would be in , in September 2022. Never received a call from store so I called, then was told October, I called in October, then was told November and the lady said she would call be early November with an update. Never received a call from her, so I called in November, was told December...... after the Holidays we had had enough so went in on January 18, 2023 and asked for our money back. We were told it would take ***** business days to get out refund on our credit card. We called after the 18th business day and were told their credit card processor was the problem..... we kept calling weekly and at one point were told the money was out of their account and they were not sure why it was not in ours, so again ****** said she would check into it and call us back. She never called back. As of today, March 1, 2023, we have not received our refund for the washer and dryer. This is all so unacceptable on numerous levels. Terrible customer **********************, we never in this whole process have gotten a call from them, given the run around and still do not have our refund. We would appreciate any help you can give us.

  

  Business response

  04/20/2023

  Business states that this issue has been resolved. 

  Customer response

  04/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution to be OK. I had to keep calling again to get this response.( a refund was finally made by check and still do not understand why they couldn't refund via my credit card, or why this would take 4 months)  Never once did the company contact us to explain or try to resolve the situation. It has been a frustrating and sad experience as we like supporting smaller businesses. Unfortunately this company has lost our business. . 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  02/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On October 15,2021 I ordered 5 appliances, 1 Whirlpool Refrigerator, and Kitchen Aid Refrigerator, range, microwave and dishwasher. I gave Milwaukee Appliance a deposit of $4000.00 via credit card. I was told all of the appliances are in stock and I should have by December 2021. December came and went with no delivery of the appliances, no call from the store re: delivery delay or reason for the delay. I have documented 11 different phone calls or in person visits between Jan. 25,2022 until February 3,2023 asking for an update on the status of the delivery of the appliances. Each time I was given a new date when the appliances would be delivered. The date would come and go, no appliances delivered, and no call from Milwaukee Appliance re: the delay in the delivery or the reason for the delay. I began to no longer trust this company, felt they never planned on delivering the appliances, felt their actions were deceitful and fraudulent. On February 3, 2023 I cancelled the order for the appliances. I was told the cancellation order would be processed that day and it will take ***** business days before I would see the credit on my card. It has been 16 days and I still do not have the deposit money ($4000.00) returned to me. I called the store on February 23,2023 and was told the "office manager will look into it and call me back today". The office manager never called. I also found communicating with staff at the store difficult. Often they do not answer the phone, do not return messages left on their voice mail and do not return emails. Since the fall 2022 and into 2023 I had to resort to personally go to the store and inquire about the status of the appliances I had ordered. I have tried in good faith to work with Milwaukee Appliance over the last 16 months to both get delivery of the appliances ordered and to get the $4000.00 credit I am due. I have been patient and kind with all of my encounters with the staff. They have not shown me the same kindness or respect.

  Customer response

  04/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  On Friday
  April 7, 2023 I received a check for $4000.00 from Milwaukee Appliance
  which is the amount I was owed for the deposit on the appliance order
  which was cancelled on February 3, 2023.

  
  Regards,
  
  *********************

  
  

• Initial Complaint

  02/18/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Tuesday, August 03, 2021 Called Milwaukee Appliance, ordered a Maytag refrigerator: MBF-2258FEZ. Used credit card to provide a $950.00 deposit against the purchase.December 12, 2022Contacted Milwaukee Appliance to cancel the order. Requested refund of the $950.00 deposit. December 22, 2022, December 29, January 6, 2023, January 11, January 20 Called Milwaukee Appliance repeatedly to inquire regarding delay in processing the credit. Each time receiving assurance that credit was being processed and would be posted shortly.Monday, January 30, 2023Sent a certified/registered letter to Milwaukee Appliance requesting an immediate and full refund of the past due credit. Received no response or refund. Thursday, February 09, 2023Called Milwaukee Appliance requesting an immediate refund of the $950.00 deposit. Received assurance that the credit would be processed by Tuesday, February 14, 2023. Credit was not received.Saturday, February 18, 2023As of Saturday, February 18, 2023, it has been 68 days since the cancellation of the order and the request for a refund of our deposit. As documented, numerous attempts at recovery have been made to resolve the matter and have been met with ongoing delays. To avoid further action, Milwaukee Appliance is to provide immediate and full payment of the $950.00 deposit. Payment can be in the form of a full credit to our credit card, or the issuance of a certified check sent to the address indicated on the certified/registered letter received by Milwaukee Appliance on Tuesday, January 31, 2023.Full documentation is provided in that attached PDF document. A image of the original purchase order is attached.

  

  Business response

  03/29/2023

  Business states this issue has been resolved. 

  Customer response

  03/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  11/10/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ordered and paid in full for a Refrigerator on July 21,2022 with a delivery date set for the first week of September. Mid September came and still did not have the refrigerator in my possession and was not notified by Milwaukee Appliance of any delay. I called and was told over the phone that the delivery had been delayed and I should be receiving it on October 6th. October 8th I still did not have possession of mentioned appliance and had not heard anything from the store to let me know it was delayed. I called again and was told it was still on back order and would be in by November 3rd. On November 7th, the appliance was still not in and when I called again I was told now that it would not be in until December 1st. At this point I decided to cancel my order for the appliance and went in with my card used for the order to cancel and get my refund. I asked on December 7th when I did this about how long for the refund and the response was the refund would process within 48 hours and credit would be back into my account then. It is now 72 hours and I still do not have my refund back. I stopped and asked what was going on and got a response of "refunds take 10 to 15 business days". This is not what I was told at time of refund and now i am very upset and consider the actions of this company to be fraudulent to its customers. I want my refund immediately and on top of that now for all the frustration and hassle I am expecting to get 2 to 3% interest paid back to me as well for all the time lost waiting that the company had my payment but I did not have the goods.

  

  Business response

  11/11/2022

  Customer came into our store on 11/7/2022 at 4:27pm. His order was cancelled and his card was refunded his paid amount. Customer has the copy of the refund slip that was printed when the refund was ran. Complete process of the refund can take a few days, as it is going through the processing company and then to the customer's bank. I apologize for the delay in the product, but all manufacturers are having issues with parts and supply, and out of our control. 

  Customer response

  11/11/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I had to go into the store again and ask how long before my refund would show back in my account. I do understand how these card refunds work but the response from the store was 10 to 15 business days. when I did the cancellation at the store on the 7th, I was told within 48 hours I should see the credit back to my account. On Thursday at 3PM is when I stopped back in and got the response of 10 to 15 business days. I see now that today (Friday *****) that the credit has been posted to my account.  I still feel the company did not do its best in any way to keep me informed or tell me the truth about the delays. I accept the resolution but am still not satisfied that this company has the customers best interest in mind. I will no longer be doing any business with them and will not recommend them to others as I feel they are being deceitful to the customers. I also feel that I should have been given some interest paied on my money but obviously that is not going to happen unless i would go through a court hearing which I am not about to do.

  
  Regards,
  
  ***********************

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩