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ComplaintsforKelbachs Appliance Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Called Kelbachs for repair of ice maker and gaskets on our refrigerator. Appointment scheduled for 8/18. 8/18 *** came out and looked at refrigerator and said he needed to order a new ice maker and gaskets. 9/1 follow up appointment to replace gaskets and ice machine. Paid$661.30 (diagnostic fee $69.95, replace ice maker $239.95, 2 gasket replacement $319.90 and $31.50 tax). 9/1. Ice maker never made ice. 9/2 *** came back out to check ice maker and said it was defective and he would order a new one. Appointment was scheduled for 9/14 between 345 and 5 to replace the the ice maker. At 3:54 on 9/14 the appointment to replace ice machine was cancelled by a text. The text stated “I need to cancel and refund the ice maker repair. I thought about it all day and it’s just not advantageous or logical to guess on the repair. I would suggest calling Maytag. Sorry for the inconvenience however the one thing I learned over the years is you need to know when to throw in the towel. If you need us on the future for other repairs please don’t hesitate to call”. On 9/25 a text was sent to check on the refund. The person answering the phone said that they would remind ***. 10/8 an email was sent through the website to check on status of the refund - NO RESPONSE. 10/21 text to check on status of refund- NO RESPONSE. I have all text and email documentation if you need it.Customer response
12/08/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.just wanted to let you know that we receive a refund for $251.95 from Kelbachs. My husband knew a friend of Kelbach and the friend actually talked Kelbach into sending us a refund. I dont think we would have gotten a refund otherwise. Check was cashed and didn’t bounce so that is good.
Regards,
**** *****
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Contact Information
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 9:00 AM - 1:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.