ComplaintsforPuroClean of Green Bay
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Complaint Details
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Initial Complaint
04/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Fire damage to our rental property. Inspection was done by State Farm on 5/14/2022. Property address: *********************************** We made contact with ***************** of PuroClean of Green Bay for property restoration due to recommendations of State Farm. We were initially given an estimate of $26,727.23 on 11/05/2022.The project was then started but quickly, the cost of the repair had increased significantly. The estimated amount that the total cost up to this point is $73,395.68. Our biggest issue is that we had little to no communication with *** and the person he had contacted to work on the project. We had reached out multiple times and even had to speak to a PuroClean representative from out of state. Initially, it has seemed that our issue was resolved but sadly, it had not. we continued to get little no information on how far long the repairs are going. I had stopped by the property multiple times and seen that there was little to no work done. despite our complaints, PuroClean has not responded to us in a timely manner and the issue has not resolved. Finally, it appears that in February of 2024, they had finally got the repairs completed enough to where the tenants were able to return to their home after waiting for almost two years. Though tenants have moved back in, we never got the official noticed from PuroClean that the restoration has been completed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.