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ComplaintsforHome Interiors Flooring
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Complaint Details
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Initial Complaint
09/19/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ran out of space here. I've attached a detailed description of events.Business response
09/30/2021
See attached that includes:
9/29/21: R.M., our experienced installation coordinator, made another visit to ********************** home. ****************** again expressed his frustrations for each item listed above:
a) The painter repairing some scuffs and/or minor splatters of self-leveler on wall.
b) The squeaks in floor
c) Gapping. Worried about future gapping
R.M. apologized again, and empathized with ****************** about those issues, and acknowledged that Home interiors did address each and every single issue ****************** voiced his concerns about, and asked what else could Home Interiors do to make him feel satisfied with everything. ****************** again reiterated that he is worried about what could happen in the future. R.M. did point out again that very minor gapping is normal as floors expand and contract, but if you see any substantial gapping, then that would warrant a repair. R.M. said he cannot see into the future, but as an insurance policy, to hopefully ease ********************** mind, he said Home Interiors would gift him an extra carton of luxury vinyl planks should he feel we may need to repair any issues in the future.
R.M. said that ****************** was fine with this arrangement, and R.M. said he can pay
his balance when he comes to the store to pick up his extra carton of gifted luxury vinyl Planks.
Home Interiors did additional prep work to ********************** subfloor, and as a courtesy, Home Interiors did add this additional labor to his ****. ****************** worked with a contractor who works with Home Interiors often, and out of courtesy and respect to our builder, we absorbed those additional costs.
Hopefully its evident that Home Interiors has made numerous attempts to rectify any repairs/and or requests that ****************** has made. Each time he has asked for a repair, Home Interiors went to his home and repaired anything that needed attention, or reviewed things with him that he had concerns about. We value not only our relationship with our customers, but our reputation. We will always take great care to address our customer's concerns promptly.Customer response
09/30/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As the response from Home interiors indicates, they did come out again I believe for the 4th time. Saying everything has been corrected satisfactorily is not true. There are still gaps in the floor planks and noise in the floor. The estimator has determined these gaps are normal, He also indicated determination of what gap is normal and what gap is too wide is completely arbitrary. Had I known this was normal for as floor of his type I would have chosen a different floor. Regarding the noise, he has determined this is normal as well.It's clear I'm not going to find a satisfactory resolution with home interiors. To avoid collection and damaging my credit score, I'll pay the remaining balance and hire a different contractor to resolve the issues.
Regards,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.