ComplaintsforGreen Bay Packers, Inc.

• Initial Complaint

  12/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Men's XL Packer sweatshirt on the *************** website, they used Fed Ex to deliver the item, the item was marked as delivered but I did not receive the item and there is no evidence that it was actually delivered. I was not reimbursed for my missing item. Fed Ex claimed to deliver the item but it was not in the mailbox. They took a picture of my mailbox without the package in the picture and then marked it as "left in mail room".

  

  Business response

  12/13/2023

  I am acknowledging receipt of this complaint. I will research the circumstances and reply once I communicate with the appropriate department(s).

  Respectfully, 

  *****************************

  Senior Legal Assistant

• Initial Complaint

  07/31/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I put myself on the Packer Season ticket waiting list in 1994 and have been on the list for nearly 30 years. In March of 2023 I was pleasantly surprised to receive a postcard from the Green Bay Packers indicating that the wait was over, you have reached the end of the waiting list and that I would be hearing from them soon. As the months passed, I diligently checked my mail and never received anything more regarding tickets. I didn't think too much about it as I wasn't sure how much time was actually needed to get the information together. Finally on Wed. July 27th, 2023 I sent an email to the Green Bay Packers Ticket office inquiring about the status of the Packer tickets as I had heard nothing from them. The next day, Thurs. July 28th, 2023 I received an e mail back from them and they indicated that they attempted to deliver the district user fee invoice by certified mail to my home 2 times in March of 2023 and since I never claimed the certified letter, I was removed from the waiting list. I in turn called the Packers Ticket office and left a message for ******* (Ticket office manager) explaining my situation. The following day, Friday July 29th 2023 I was able to speak to *******. After I explained my situation and informed him that I never received anything from the post office, he indicated that there was nothing he could do for me and that it was unfair to other people who are currently on waiting list to add me back to the top of the list. I completely disagree with this as I feel it is unfair to me to lose this opportunity when none of this was my fault. I did my time on this waiting list and should be offered tickets. I also feel the instructions on the postcard were very unclear. Nothing indicated that I would be receiving certified mail from them. So, this is why I am filing this complaint. All I'm asking for is to be re added to the top of the list and to be re-offered season tickets for the next years season. Thank you for your time.

  

  Business response

  08/15/2023

  Good morning, this email/complaint went to my junk mail and I just saw the complaint. Please allow me until next week to research the complaint and speak with our staff counsel on the response to the complaint. 

   

  Respectfully, 

  ****** ********

  Sr. Legal Assistant

  

  Business response

  08/28/2023

  We contacted customer in advance with a postcard saying that they would soon receive an invoice for the user fee for season tickets, which customer received. We subsequently attempted to send two USPS certified mailings for the invoice, on March 22 and March 28. On April 17, the USPS returned the user fee invoice as return to sender/unclaimed. We held the tickets for a bit, as standard practice, but did not hear anything until almost August when the season was starting, and we had to move on to the next person or the seats would not be filled. We are unable to move around wait list spots. 

  Customer response

  08/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ******* *****************

  Customer response

  08/28/2023

  I do not feel as though the complaint has been resolved.  In my opinion, there is no reason why I can’t be added back to the top of the list.  I did my time on this list and it is not fair to me.  I had construction going on at my house  and I was out of state at my daughters wedding during the time these supposed cards were left at my home.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩