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ComplaintsforRogers & Hollands
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/13/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 07/03/2022 I purchased a gold/diamond cross pendant with gold chain from this business. 2 weeks after I purchased it, the chain broke for no reason and I almost lost my expensive cross and chain. I brought it back to the store for repair and all was good. Now, in August *************************************************************************************************************************** a parking lot 2 days later. I requested for the company to please take the chain back and exchange it for a stronger chain and refund me for the price of the junk chain that breaks. They refused. Now I can't even be comfortable wearing my own cross and chain due to fear of losing the item again because this business sold me a chain that is junk and just breaks randomly. I want to be clear, I have done no damage to this jewelry. I treat the item with the utmost care. I love my cross pendant and I do not want to lose it again. I even have a depiction of the cross tattooed on me because it means so much to me. My heart was broken when I thought that I lost it. I want the company to take the 10 karat gold chain back, give me in store credit for the original price I paid for it, and I want to purchase a stronger and thicker 14 karat chain. I don't understand why they aren't willing to work with me when I have spent this much money with them. They clearly sold me a defective chain because it keeps breaking and I can't even enjoy wearing it now. Rogers & Hollands, do something right for your customer and make this happen. I'm willing to spend more money on a better chain if you give me a refund on the defective one that you originally sold me.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.