Customer ReviewsforBergstrom Cadillac, Buick, GMC truck of Green Bay

Absolutely horrible service. Bought a vehicle 6 months ago and has been a problem ever since. The vehicle has been in the shop 8 times with different issues that should have been noticed during a proper inspection of the vehicle. This company isnt willing to help, after being notified of such issues. Beware before buying from here. Thank God we have dependable attorneys willing to face these crooks and get justice.

I got in an accident on March 10, 2023. My car was not driveable and it was towed to Bergstrom.All the parts needed to repair the car were ordered and in stock on or before May 1. I was told that repairs would be started on May 30 and the work would take nine to ten business days. I waited two weeks after May 30th to call and ask the status of my car and was told work would be started the next week.It was not.Approximately three weeks later I was informed that work was finally begun on the suspension.I requested updates via email and here are the last four updates:Jun 27, ******************************************** speaking with (manager), all service work has been completed and it should be back in the shop here tomorrow, he said. Best case scenario would be a completion date of late next week. I will have another update for you on Thursday though as well. Thank you.Jun 29, 2023 Hi ** *** much of an update from Tuesday, progress is being made so I will have another update (and hopefully a completion date) on Wednesday next week, I won't be in the office on Tuesday due to the Holiday. Please do not hesitate to reach out with any questions or concerns. Thanks.Jul 6, 2023 Hi ** Your car will go into repair production next week Monday the 10th.Jul 11, 2023 Hi **We are still on track for getting your Forester into production, technician will be pulling it in this afternoon; he is just finishing up another vehicle. We will give you another update on Thursday, I will be out of the office that day, but one of my colleagues will be in touch with a progress report. Thank you, Here we are, four months later and counting and my car is still not finished. I have been lied to multiple times and I am fed up. At this point I dont know what else I can do.