Complaints

This profile includes complaints for Erdye's Pest Control LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Erdye's Pest Control LLC

  4990 W Greenville Dr Appleton, WI 54913-8883

  
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  Erdye's Pest Control LLC

  453 Grand Ave Ste 201 Schofield, WI 54476-1088

  
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  Erdye's Pest Control LLC

  101 N 4th Ave Ste 103C Sturgeon Bay, WI 54235

  
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  Erdye's Pest Control LLC

  200 S Executive Dr Ste 101 Brookfield, WI 53005-4216

  
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  Erdye's Pest Control LLC

  1600 Shawano Av Ste 112 Green Bay, WI 54303

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** Pest Control performed a free inspection of my home on 5/5/23 . As a result of that inspection I was told I had a severe mouse problem. A review of the technicians time sheets indicated that he performed 1.5 hours work on 5/22/23 and . 5 hours worked on 5/31/23. Twenty traps were set and after 6 weeks only one mouse detected in my home which proves I did not have severe mouse infestation in my home. In addition ***** failed to keep scheduled appointments as I was promised (6/12/23 ) Since I did not have a mouse problem I asked that I be refunded the $1422 they charged on my credit card without my permission . I agreed to compensate them $550 for the 1.5 hours as a goodwill compromise but they refused and did not return my phone calls and all of the e mails I sent trying to resolve this issue between us.They did do a partial refund in the amount of $445 but this is not an acceptable offer as it would award them $977 for 1.5 hours worked. I am asking that the $977 be refunded in full as settlement for the inconvenience and grief I have been put through going through receipts and emails to present this case to the BBB . In my 71 years I have never dealt with a more unscrupulous company as this . In my opinion they have a racket going with misleading home inspections and billing practices and are unethical , conniving , and dishonest .

  Business Response

  Date: 06/26/2023

  ***********************
  Inspection 5/5
  Mouse Proofing 5/22
  Follow up 1 - 5/31 - Technician Comments (Seen By Customer) 1 mouse in attic. Activity in basement. Resealed door frame
  Follow up 2  6/12 Customer was a no show ( he states he called the office and spoke with ***** that he could go in, when he was made aware ***** wasnt in the office, he said he was in Europe and couldnt make the follow up.  (no record of call made to office on Intermedia)
  
  
  Phone call 1: 6/19 9:18am  Called to ask office about reducing price due to ***** only being there a total of an hour and a half and catching one mouse total. Went over how service and pricing work and how the pricing is calculated at the inspection. Continued to try and argue about price and catching one mouse. Explained that we stand behind our service and that the service was not completed yet. He continued to state that he didnt like having to pay $1400 for one mouse. Tried to explain service and pricing and he got rude. Let him know that how he was speaking with the office was inappropriate and that we would forward for *** to give him a call to go over how the inspection comes up with the pricing and that he could go over things with him and we would proceed after that. We then texted and spoke with ***. While speaking with ***, he called back 6 times, left 1 voicemail, and emailed the no reply.
                  Email 1 to No reply 6/19 9:31am - was to say that he was going to dispute with AmEx and begin a complaint with BBB and to have someone with decision making capability call him back.
                  *** called at 9:38am  left a message, he then called *** back. *** went over how service and pricing worked and advised him to let the service work since he was finished with it. He went over the concerns he had that we over quoted him and that if we werent going to adjust the price, he was going to take us to small claims court. At that time *** told him he would let **** know and to do what he felt he needed to do, but that he was unable to make decisions about legal actions.
                  Text to office cellphone 9/19 6:43pm: **************** that if no one contacts him back he was going to start legal action, per his lawyers advice. Offers $100/ per hour for 4 hours of work between inspection, mouse proofing and 1 follow up. States again that he was overquoted and that this will be the last attempt to reach out to us and to have someone with authority call him back.
                  Email 2 6/20 10:45am  states he called, texted and emailed and received no response (this is after speaking with *** and office). 6 attempts and 3 methods. States he is going to take legal action .
                  Office Responded to email 6/20 12:00pm: Provided info about how the service and pricing works, let him know that we will discontinue service when he disputes the charge.
                  Phone call 6/20 1:28pm  States that he was not rude on the phone, then proceeds to talk about how respectful he is and that we should only charge him for the services he has done and that he does not need mor of the service. I went over how the pricing and service is done. He wanted to pay for $100/ hour of work done, then said $400, then said $100 again. He then stated he was recording me and that I needed to say I wasnt going to refund him and was ok going to court. I let him know our calls were also recorded and that we are willing to continue to provide the service as quoted, but he could do what he feels is necessary.
                  Email 3 6/20 4:25pm  sent another lengthy email stating he is taking us to court, states now he is a disabled veteran and cannot afford to pay for service and he thinks he was over quoted. Also talks bout **** and his children and that he should be better.
                  Phone call from **** to **** 6/20  left a message
                  Phone call to **** from **** 6/21 9:30am - **** spoke with him, went over how service worked. He still threatened legal action and said he wanted to cancel service. **** offered refund of 3 follow *** not used and the warranty of $175 for a total of $445.
                  Refund: $445  6/21 9:46am
                  Email 4 6/21 1:22pm  wanted to forward an email to **** stating that he was unhappy with the refund amount and put an amount that he would prefer to be refunded. **** responded to this email 6/22 6:07am stating we sent the refund.
                  Email 5 6/25 10:26am  stated again he was unhappy with the refund amount and sent over calculations that he felt he should be refunded and that the matter is not closed. Stated he was taking the matter to court.

  Customer Answer

  Date: 06/26/2023

   

  I do not accept this response . The company has a vague billing process known only to themselves .  The bottom line is that I was charged $977 for 1.5 hours worked according to company time sheets. This hour and a half netted me one mouse in four weeks in 20 traps which would indicate even to an idiot that I did not have mouse infestation. The home is over 35 years old and in a wooded area. Admittedly there could have been some infestation at one time but it was obviously not a problem now.  

  Their vague and ambiguous contract that I did not sign or initial lists removal of contaminated insulation which never happened. I am also confused about the $55 per month baiting charge which was never explained. Furthermore they were never given permission to charge my credit card   

  The narrative that ***** provided on the missed appointment 6/12 is a lie. My wife was present when I explained to ***** the technician that I trusted him to enter our residence while I was gone and showed him what door to enter . I then followed up with a phone call to the office explaining this arrangement and was told that sometimes customers request this and that it would be fine as long as he had permission. It would have been impossible to speak to the ***** at the office as alleged because he was just pulling out of my driveway when I called .   

  I consider myself to be a reasonable and honest man and all along I was willing to compensate the company for work performed . For the technician's time I agreed to compensate *****'s $500 plus $50 for any materials they used. As a disabled USMC Vet on a fixed income I am strapped for money like so many other people these days . I am disappointed  that there are companies that use unscrupulous tactics, lies and innuendos to extract money out of honest people who trusted they were dealing with an organization that was honest and trustworthy. .    In my 71 years and former business owner , I have never run into a company so determined to s**** a customer.