Business ProfileforTundra Lodge Resort & Waterpark

I’m not even sure where to start. But let me start by saying this is by far the worst hotel and the worst experience I’ve ever had in my life. For starters when we sent the kids to get towels for the room. They wouldn’t give it to them. So an adult had to go and get them. We were there 2 days and our room didn’t get cleaned not once. There was food in the fridge freezer burned from the previous guests also. We didn’t have the “Do Not Disturb” sign on the room so I’m unsure why we didn’t get serviced in our room. Later the night on our second day. We experienced some more troubles. We asked for more towels. They told the kids no. So I’m the adult so I went to go get them & we got our towels with no issues. We needed clean sheets because my infant had an upset stomach and threw up on the sheets. We called down there for sheets they told us to come and get them and sent one of the kids to get them. He came back and stated that they didn’t have any clean sheets. So we proceeded to call back down there about the sheets . The staff member stated “Oh so you think I’m lying about clean sheets?” We stated no. But we called ahead of time about them. When I started to ask him for his name he said his name was “Wally”. I asked him was that the name on his W4 form? He said no that’s my nickname. I told him our experience here has been terrible and we feel that it’s been racially insensitive as well. I proceeded to ask him who was the manager I’d like to file a complaint . He stated that they’ve already gotten noise complaints . I informed him that no one came to us about the complaints and when did this occur because we weren’t notified of any noise complaints. He stated 2nd shift informed him. I asked him what was his real name and he hung up in my face. My mother went down stairs to inquire and the staff member Wally was so rude and nasty to my mom and it just overall was a very disheartening experience. I’d never recommend this hotel to anyone! Especially anyone of color!