ComplaintsforHotchandani Laser, Vein & Cosmetic Surgery

• Initial Complaint

  07/01/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I was treated by Dr. ********** with Hotchandani Laser, Vein & Cosmetic Surgery of ********* for my tattoo removal. After seeking advice and treatment from another industry professional using the same manufacture machine, ********* Dr. ********** did not follow the recommended guidelines in between treatments allowing me to fully heal in between treatment. The last three treatments were of on value; instead Dr. ********** went ahead and took payment for treatments that was not needed or warranted until the body had enough time to process the prior treatment. I have attached a string of emails and voicemails between Hotchandani Laser, Vein & Cosmetic Surgery of ********* Office Manager, ******************************* whereas she acknowledges this by offering a treatment at no charge.I am seeking a refund three out of my seven treatments were not in this timeframe I am asking that I be refunded for these three treatments in the amount of $900 ($300/treatment) as I feel Dr. ********************** took advantage of me, his client by not following recommend guidelines.

  Business response

  07/22/2022

  BBB comment by staff SKW:

  Business will respond. 

  Customer response

  07/25/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

  Customer response

  07/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Please see attached HIPPA form 
  
  Regards,
  
  *******************************

  Business response

  07/26/2022

  
  Hi *******,
  
  Im sorry that you are frustrated with the progress of your tattoo removal process.  Our office offered a complimentary treatment as a courtesy to maintain customer relations,not as an indication of fault. 
  Your Picosure tattoo removal treatment sessions were done in the following intervals: 12 weeks 3 days, 12 weeks, 10 weeks, 10 weeks, 5 weeks 1 day and 5 weeks 6 days.
  According to the laser company, Cynosure manual the suggested treatment guidelines for treatment intervals are 6-8 weeks.  Please note right above Table 13 (treatment parameters) it states The following tables should be used only as guidelines, and should not replace professional knowledge and training.  Dr. Hotchandani was the first in the Fox Valley area to offer aesthetic laser treatments back in 1997.  He has over 25 years of experience with laser technology. 
  As a surgeon and laser professional, he may choose to shorten the interval timing.  Many patients request shorter interval periods to speed up the tattoo removal process.  This is a common practice in the industry as demonstrated by the attached examples.
  Again, we valued you as a patient and offered the free treatment to help alleviate your frustration but as demonstrated above we were not at fault of improperly scheduling your treatment intervals.
  Sincerely,
  

  Hotchandani Laser Vein & Cosmetic Surgery
  Examples:
  
  https://******************/web-links/picosure-laser-tattoo-removal-timing-intervals/
  By adminJanuary 27, 2017Category: My friendsTags: ******, *************, ****** PicoSure, ************************* RN MS, Focus Lens Array, Laser, Nano-Slow, PicoSure, POS, Q-switched, Tattoo
  Occasionally Ill get a patient who is up against a deadline for their PicoSure laser tattoo removal.  Maybe theyve got an upcoming wedding and their wedding dress would reveal some unwanted artwork.  Or perhaps, they would like to permanently remove that old flames name before the planned nuptials.  Perhaps they have a job interview with a company that doesnt allow visible tattoos while on the job think military or stuffy office.
  So how often can we treat a tattoo with PicoSure?  Theres normally 4-8 weeks in between treatments depending upon tattoo size, patient age and other factors.  However, if a tattoo has been previously treated and proven recalcitrant, I generally recommend 8 weeks between treatments to ensure the maximum amount of fading.  If a tattoo is small, its generally okay to treat it every 4 weeks if youre in a hurry to get it off.  Everyone else falls somewhere in between.
  
  
  https://www.phxskin.com/laser-treatments-phoenix/tattoo-removal/picosure-laser/#why-do-i-have-to-wait-3-4-weeks-between-treatments
  
  WHY DO I HAVE TO WAIT 3-4 WEEKS BETWEEN TREATMENTS?
  The PicoSure laser tattoo removal treatment,using PicoSure Focus Lens, will break up the ink pigments into smaller pieces. The time required between treatments allows your body to naturally remove them. The PicoSure difference is that those broken up ink pigments are smaller than other lasers on the market, allowing your body to more effectively remove them, thus the recommended time between treatments is shorter.
  
  https://www.infinitymedspaandwellness.com/laser-treatments/tattoo-removal
  Recommended Frequency of Treatments
  A series of 3-6 treatments is typically recommended. The number of treatments needed is dependent on variables such as ink type, size of the tattoo, location on the body, lifestyle habits, etc. To give the pigment time to dissolve, a 4-8 week healing period is usually recommended between treatments. Most patients will see gradual fading of the tattoo over the course of the treatment plan. We will come up with a plan thats right for you!
  

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