ComplaintsforVape

Video Game Services

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Initial Complaint
05/19/2023
Complaint Type:
Product Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
Date of the transaction:May 12th The amount of money you paid the business:$44.99 What the nature of the dispute is:The provided feature is not available, I provided proof but refused to reply to me.Whether or not the business has tried to resolve the problem:I'm asking for a refund now because they didn't solve my problem and got back to me order:2023051222001367911452304764
Business response
05/19/2023
Hello, could you explain in more detail which feature was not provided?
Customer response
05/19/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:Unable to use name tags and counterattacks, unable to complete injection
I'm sorry, I made a mistake in the complaint number: ********, which I corrected: I can't use name tags and counterattacks because they cause the game to crash. After I answer this question, you need me to provide a crash report. I specifically use other launchers to get it, but on other launchers I can't inject and the injection crashes. I got a crash report with a direct crash. I sent this crash report, but you ignored it. After my video proof, I was asked for a crash report, but after I sent the crash report, you didn't reply to me.
Sent from dear gg (****************)

I have reviewed the response made by the business in reference to complaint ID ********,

Regards,

Dear Gg

Customer response
05/22/2023
I refused to accept a response to resolve the complaint, I chose the wrong choice, only to find out today that I need their refund, even if I sent the problem VAPE did not solve the problem without me
Sent from dear gg (****************)
Business response
05/22/2023
There was no offer suggested to the buyer, we made an attempt to understand the actual issue, and did not receive any response on this matter.
Customer response
05/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]
I didn't provide advice, but I can't use it normally and need a refund. I sent a crash report, but you didn't fix it for me or reply to me, and I'm upset about it. I add proof in the attachment.
Regards,

Dear Gg
Business response
05/24/2023
If the buyer is having technical issues they may contact support via ******************************* to resolve the issue.
Customer response
05/25/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Complaint ID: ********, I am very upset with VAPE, he is simply disgusting me, I have explained that their support staff does not reflect me, and I want to contact the self-owned staff!
Regards,

Dear Gg
Business response
05/26/2023
What email did you contact support from?
Customer response
05/26/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]
****************

Regards,

Dear Gg
Business response
05/26/2023
To affirm that you're crashing, can you submit your crash report from crashing? We will check your account logs to make sure that you're actually using Vape at the time.
Customer response
05/30/2023
Why is it that the seller has already sent me a message and I am unable to respond? It has been two days.
I need to proceed with the next step of talking to VAPE, it has been three days.
Customer response
05/30/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

see attached

Regards,

Dear Gg
Business response
05/30/2023
After reviewing both of these logs, there is nothing to indicate a crash. In order to determine whether or not you're having any crash, or the cause of it if there is one, would require a much more thorough review of the situation.
Customer response
05/31/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is further evidence I provided to VAPE. see attached

Regards,

Dear Gg
Business response
05/31/2023
What Minecraft version are you using?
Customer response
06/02/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I need to tell VAPE that it's version 1.12.2. The version supported by LITE, I can't inject and use normally

Regards,

Dear Gg
Business response
06/02/2023
Version **** requires forge to run. You can download that here: ***************************************************************************
Customer response
06/03/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have installed but still crashed, reported in the add-on. And I can't use name tags and counter-knockback on the agent side I need, it needs to be solved. There is a video in the previous attachment.

Regards,

Dear Gg
Business response
06/03/2023
The problem is at this point you have not launched again. You can install forge from the version we provided, and then attempt to launch again. We will check your logs to make sure you've actually launched.
Customer response
06/06/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am unable to inject after installation. I have added a video in the attachment, one of which shows injection failure after repeated installation.Please refund me

Regards,

Dear Gg
Business response
06/07/2023
In the videos shown you were not using a supported Minecraft version.
The software requires that you use a supported version.
Please visit this page to view the supported versions: ************************************************************************
If you want to run without forge, you must use 1.8.9. You were using version **** without forge. This is not supported.
Customer response
06/08/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Can't you see the loading animation of forge in the video? And I started my problem with the fact that the version that can be injected cannot use the backlash and name tags, and I can't get the crash report, I sent a video, you guys want a crash report, I find the same version injected to provide you. I've been giving as you asked, but how did you and my support staff do it, ignoring my response after I sent the crash report. Anyway, I ask for a refund. And you have been denying the crash report I provided, there is no crash report where the crash came from, I am very dissatisfied with your product, and service. This is my unsatisfactory refund request, please refund.

Regards,

Dear Gg
Initial Complaint
08/24/2022
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Our younger son took our older son's credit card and used it to purchase a monthly subscription from Manthe Industries, without our older son's permission.When we discovered this, we reached out to Manthe Industries and requested that it stop charging our older son's card. I requested this first through my own email account, and the merchant said the request had to come from our younger son's email account as his name was linked with the purchase.Apparently, he had already requested that the merchant stop charging from his own email account, but I had him do it again anyway.However, the charges are still persisting.We have had some email interaction with the merchant, which was cordial. However, the merchant has not honored our request.The charges have taken place April 24 - August 24 of this year (2022) for a total of $49.95. The August charge is still pending.We have also - as of today (8/24/2022) - disputed the charges with our older son's credit card company. Because he has autism, we are acting on his behalf in this matter as his parents and legal guardians.
Business response
08/25/2022
Hello *****,

We're sorry to hear about this issue and we'd like to help resolve it.
I was able to locate your sons account and went ahead and cancelled the subscription for you. In case it's ever needed for future reference, please note that you are able to cancel subscriptions yourself via the account page at https://www.vape.gg/account

I also went ahead and refunded the last two payments (made on August 24th, and July 29th), since the last time the product was used was on July 1st.

Is this suitable for you or is there anything more we can help you with?
Customer response
08/25/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************
Initial Complaint
08/21/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Manthe Industries LLC charged an unauthorized ***** expense to my paypal account. I have no idea how this company obtained my paypal credentials to charge my account.
Business response
08/22/2022
Hello *********************,

We do not have your PayPal account credentials, nor do we have access to your PayPal account in any shape or form.

When a purchase is made through PayPal, the buyer logs into their PayPal account to complete the transaction - the company(us) that the buyer(you) purchases from never has direct access to your account.

We certainly did not use your PayPal account to make any purchases, we don't have access to it. What happened was your PayPal account was used as a payment method to make a purchase on our store.
If you don't recognize the transaction, it is typically for one of two reasons. Either someone in your household, such as a a family member, used your PayPal account without your consent to make this purchase. Or, an online fraudster or hacker obtained your PayPal account credentials, and used your account to make the purchase.

In either case, you can dispute the transaction as "unauthorized" through PayPal's resolution center here: https://www.paypal.com/resolutioncenter/
Or alternatively you can directly contact our support via e-mail at ******************************** where we would be able to simply refund this purchase for you.
Thank you.
Initial Complaint
05/03/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Business charged my PayPal account for $59.99 without my authorization. Business is conducting fraud using PayPal clientele.
Business response
05/04/2022
You can contact ******************************* to process a refund, or if the payment was unauthorized you can submit a dispute on PayPals resolution center.
Initial Complaint
01/11/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
date of initial subscription: February 15th 2021.i ordered a subscription and immediately had issues with it, asked for a refund and a cancellation of the subscription (twice) no refund was given and the company has continued to charge me monthly of **** for 10 consecutive months, can and will provide emails confirming the attempt of a cancellation and refunds.
Business response
01/26/2022
As you can see in the attached image the customer separately contacted us on January 13th to cancel their subscription, and the matter was resolved January 15th. The customer was also already refunded on the previous payments made within the last 6 months. Note that direct credit card refunds on payments past 6 months are not possible through our card processor(Authorize.net). If the customer would like us to reimburse these other payments we would need to be provided with a means to manually send money to the customer, i.e. a PayPal or bank transfer details.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.

Cookies on BBB.org

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Customer response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary