ComplaintsforWendy M. Pietz, D.D.S., S.C.

• Initial Complaint

  10/02/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The attached PDF copies of letters sent to my Oral Surgeon should give you most of what you need, but I'll provide a short summary here:- I had my appointments rescheduled on multiple occasions. One of these occurred AFTER I was already in the chair to have the work done when they realized they didn't have the part they needed to do the work.- I own a small business doing work in clients' homes, at an hourly rate. I schedule my appointments in advance.- Each time I had an appointment with my Oral surgeon, I blocked my calendar. When she bumped my appointment, I was left with an empty work calendar, and lost money as a result.- I requested a discount off of her services as a result of my lost wages, and was told that their contract with Delta Dental would not allow a discount. However, when I spoke with Delta Dental, I was told that they did not understand the contract the same way.- I determined that the surgeon's office simply does not want to recognize the financial impact of their actions on their patient (me) and are unwilling to satisfy (what I think is) a reasonable request.- Their practice of bumping appointments continues. I was scheduled for a follow-up check-in on Mon., 9/25 a 8:00am. I received a call on Fri., 9/22 at 2:30 saying that the surgeon will be at an off-site meeting on Mon., and my scheduled appointment would need to be moved. The bumping of patients' schedules just seems to be common practice for this office, without regard to possible financial impact to their patients.

  Business response

  10/16/2023

  Hello,

  Unfortunately, an appointment for the implant procedure needed to be rescheduled due to a missing component for the procedure. I sincerely apologized for the inconvenience at the time. The patient rescheduled the procedure days later when the component was available and proceeded to have the procedure done. At all times, the office was transparent about the cost of the procedure and the estimated insurance and patient portions. The patient was supposed to pay his portion at the time of service but did not pay. Instead, he requested we send him a statement in the mail, which we did. Subsequently, the patient requested a discount for his inconvenience. We declined his discount request first by phone and then by certified letter when he requested a reply in writing. We have informed him that the balance is due per the office polices and financial agreement that he signed at his first visit with us. We have also confirmed with his insurance company that the patient responsibility for the services is $1432. We ask the remaining final balance of $600 be paid in full. The patient is aware that the account will go to collections if the balance is not paid, and we will extend the deadline for payment to October 23, 2023.

  Customer response

  10/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  Please see the attached PDF. I copied and pasted the business response and have also included my own response.

  Please advise on next steps.

  Thank you.

  *****

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