ComplaintsforBILTRITE Furniture - Leather - Mattresses

• Initial Complaint

  04/04/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a lift chair one day prior to having hip replacement surgery. They delivered the lift chair during my hospital and rehabilitation stay which was two weeks. During my rehab process my surgeon and the physical therapist told me that the lift chair was inappropriate for the rehabilitation of my hip. An instructed me not to use a lift chair but to use any of the furniture that I already have in my home because its normal chairs, sofas, etc. which are going to help activate and restore normal function after having a total hip replacement. I contacted built right furniture and relayed my circumstance, and asked that they pick up the lift chair which no one has sat in because I have been in the hospital for two weeks. They told me they had a non-return policy and that they would under no circumstances be returning the chair. I told them that Id be willing to exchange the chair for a brand new sofa which was an additional $1500 and pay for extra delivery and pick up charges . Since I could not use the lift chair due to my doctors orders, the Director of built ****** furniture whose name is **** told me that I had signed and acknowledged no refund policy built ****** furniture has. I told her that no one had ever explained anything like that to me, or I wouldve never been a customer and purchased anything at the store . She said well it was in the paperwork you signed when you handed over your credit card. I am asking for a built right to consider my case and exception, and to keep me as a customer rather than the alternative. In the meantime, I have filed a dispute with my credit card company. **** confidently stated that BILTRITE will win the dispute in the end.

  

  Business response

  04/04/2024

  There has been conversation with the consumer to reach a resolution regarding this purchase. Please reach out to the consumer for confirmation so the case can be closed.

  Customer response

  04/04/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  05/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Monday 5/15/23 I purchased a new dining set from Biltrite Furniture. When I asked the salesperson where the set was made, he turned the chair upside down and looked at a label,he said it was made in ********. I made the $1.200.00 purchase. Delivery was accepted on Thursday 5/18/23. On Saturday evening I turned a chair upside down to read the same label and discovered an ominous WARNING about exposure to certain chemicals. I became upset, since my wife and I both have health conditions, I am very disappointed that the salesperson did not read this part of the label to me, and if I had been informed, it would have made a difference in my decision to purchase.On Monday 5/22/23 I phoned Biltrite, who simply said "all furniture has that warning" like I should have known this. When I informed him I had opened a dispute with my credit card company, his only resolution was to turn the matter over to "accounting".

  

  Business response

  05/26/2023

  We have reviewed Mr ****** complaint. Every piece of merchandise, furniture, sofas, bed frame , anything made of wood, that is imported from overseas and is received by Customs in the port of ********** is required to have all labels showing Country of origin and any other information that is deemed necessary. This is NOT regulated by BILTRITE in any way and if a customers would turn over any import product that we sell,  they will see this label. We reached out to one of our manufacturers who supplies many retail stores with their product and he stated "********** requires these labels on ALL wood Products. When wooden furniture is made, there tends to be some wood dust during production. Wood dust can be dangerous and it doesn't matter that it is really only a problem if you regularly inhale the levels of wood dust that sawmill workers are exposed to. Even though furniture is wiped down it might still contain wood dust and is required to have the label. The set your customer has has been fully wiped down, fully finished and sealed. There is NO legitimate risk of harm but Winners must still place the labels on all wood products to be compliant to ********** law." 

  Customer response

  05/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]  The business response is just a more detailed explanation of the label on the furniture.  This is a business I trusted from their advertising of being a "family oriented" business.  I am disappointed that they failed to DISCLOSE to me that this label was on the furniture.  I feel I would have made my decision to purchase differently as my life partner and I both have health issues. 
  
  Regards,
  
  *****************

  

  Business response

  06/07/2023

  We had a conversation with ********************* this afternoon. We tried to have a rational conversation with him and explain the ********** law of labeling product that is coming into our country from overseas. This labelling is mandatory and does not designate that there is any issue with the product. Mr. ****** does want to hear any of it. He claims that he told us that he has health issues and the product is giving off an odor in his home. When we asked if he told our salesperson, he could not recall. Our computer records show we have sold over 150 sets, since the set was brought out by the vendor back in 2011, with no issues.   His last dining set was purchased 13 years ago. When I asked where that one was produced, he did remember *******. There were even more chemicals coming from there at that time, but again, Mr. ****** agrees to disagree.

  We still stand by the fact that we disclose everything to our customers. We will be making an exception to our store policies and picking up the dining set on Friday and refunding him his monies. This should put an end to this complaint and should be considered resolved.

• Initial Complaint

  03/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a lift chair for my lady who has a bad back ( spinal fusion) the chair I bought was almost $2000 When chair arrived she sat in it and said it doesn't feel like the one from store We spent days calling to speak with a manager and kept being told no one was available but they will give him a message and return our call A week later someone called and said we would have to pay $45 to have someone come check out the chair A technician of sorts came out and said we were correct the chair didn't have enough padding in it he can feel the wood frame He tried saying there was a shortage of padding but that's no excuse- we didn't get what we paid for Now we have to wait 6 weeks for another chair but all this time my lady is in pain sitting in a chair that was not built right causing her severe back pain

  

  Business response

  03/21/2022

  We are sorry that you having an issue with the lift recliner that your purchased. When there is a warranty issue, we need to follow manufacturer's protocol. Based upon the information that your provided to our service department, we contacted our authorized service representative. They needed to come out and inspect to see the issiue, since the chair is n=in working order, not the mechanism or the remote. It was determined that additional padding is needed for the chair.Parts are on order, and the chair can be used in the interim.  We will reimburse the customer for the $45 inspection fee, As soon as parts are in, factory rep will advise and take care of.

  Please contact our office to arrange for this reimbursement.

  Customer response

  03/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  I'm having trouble believing they need 6 weeks to get foam padding The chair on display was full of padding as well as all the other furniture in the store Everyday we have to wait my ladies back hurts worse There has to be a way to speed this process up *********************

  

  Business response

  03/23/2022

  The supply  chain and shortage of materials have put a strain on manufacturer's too in production time. Unfortunately, we cannot speed up the process.

  The choice is to wait for the parts to come in and we will take care, or we set up a time to pick up the lift chair and give you your money back.

  Please advise how you would like to proceed.

  Customer response

  03/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  I talked it over with my lady and we would like to get our money back and give the chair back You can contact me at ************ to set up pick up time Thanks *********************

  

  Business response

  03/25/2022

  Our office has contacted you and the lift chair  is scheduled to be picked up next week. Once it is back in our warehouse , you will receive the refund  by check via the mail

  Customer response

  03/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  Just one minute during the phone call I was told the money would be put back on my credit card not a check If you are going to pay by check I want a cashier check not a business or personal check And don't forget to add my $45 from the service call *********************

  

  Business response

  03/28/2022

  We handle any refunds through our system and that is a company check. We can make an exception and issue refund through credit card for the purchase, but the $45 has to be handled as a company check. Be advised that credits through a credit card company can take **** business days to post back to your account, that is the way credit card processors work.. Please confirm.  ********** will contact you for credit card info once chair is received back. That information is not kept on file.

  Customer response

  03/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  I've had money put back on my card from other companies and it doesn't take **** days it's the next day If it takes 10 days that's because you're holding it up You are making excuses Come and get your chair and give me my money You can be sure I'm going to let everyone I can know what your company is doing *********************

  

  Business response

  03/31/2022

  refund was put back on the consumer cardholder once the chair was returned to our warehouse and $45 check was also mailed.

• Initial Complaint

  03/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Today Date:03-07-2022.Please find attachment in Word Document for all emails. BiltRite Furniture Attention: ************************* (Owner)Purchase On: 11-05-2021 Southern Motion 2 sofas-$2,970.45 Paid in full Check #****.Defective padding on all (6) seat cushions since Delivery on November 11th 2021. Reported to store in person on November 12th 2021 to **** sale person then **** sent me to ****** then ****** sent me to ******* who was not in the building.BiltRite uses ****** Furniture Service Repair (*****) who had my contact information (had wrong home phone number to contact me) which delayed any service call to me until 01-05-22 who then could see and feel with his own hands on sofa (1) and me on sofa (2) the lack of padding plus feeling the wooden board that you sit on with our hands between the two cushions. Brand new furniture should not be uncomfortable. No one should be feeling the wooden board it was built on between the two cushions with your hands. This has caused my lower back (lumbar) severe pain and burning. The upper top cushions causes my shoulder neck and head to be pushed forward causing painful neck positions. Bought on November 18th 2021 Lumbar Pillow Lower Back Pain Relief also bought on November 19th 2021 Pain Relieving ********************** Back **************** Support Sitting Cushion for Chair. Willing to provide items and receipts for BiltRite Furniture. Since I have not received any satisfactory response regarding repairs of my two sofas (2) I am asking that the furniture be picked up and removed from my home for a full refund. Please inform me with a date and time when you will be picking up this furniture? Kind regards,**************

  

  Business response

  03/08/2022

  We are responding to this complaint and are providing corrections. First of all, there has been communication between our store and the consumer. *******, who heads up our service team, would be the liaison to ****** Furniture Service, the authorized  factory representative, or there would have not been any attempts to service the sofa. There has been multiple contacts. We have her phone number in our computerized records.

  WE as a business have the right to inspect, and service any defective issues. ****************** , sits in one seat and that is where the apparent issue, not all seats. Upon inspection from ****** Furniture Service, the factory has authorized  to repair that one seat. ******************, is refusing service. Our last conversation was a phone call last Friday 3/4/2022, stating that *************************** and myself wanted to come to the home this past Saturday to inspect ourselves the sofa in question. The call was never returned. There is only one  contact information since all records are in our computer system. Once, we are allowed to inspect the sofas in the home, we will then make the determination if we honor the request of a refund, based upon our findings. Perhaps you can make sure that she contacts the store immediately and speaks with ******* to schedule this. Consumers refusing service and providing misinformation about our business or any other business should not be tolerated. In the interim, we intend to cancel her  order that has still not been completed by the factory. We cannot as a business, afford the risk of going down the same path another time.  I am enclosing the contact info which is the same as the info sent to you.

  ***********************

  *************  *******

   

  *************  *******

  Customer response

  03/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please typ03-09-2022
  Dear Sirs: In response to the communication you received from ***********************, I would like to say that my primary goal was to have defects in my furniture corrected. Communication with BiltRite Furniture has not been prompt nor consistent. Delivery on 11-11-2021. I was in the store the following day on 11-12-2021 requesting service scheduled for December 21st 2021 by *** with ****** Furniture Service this service was never provided due to that company not having my correct home phone number the night of 12-20-2021. Strange that they had my phone number to set up this appointment but then they wrote in the email below that they had the wrong home phone number the night before service after calling and leaving three messages on someone else's phone number after being informed by ******* that this happened. I did not receive any response until this email "-----Original Message-----"
  "From: *********************
  To: ************************** <**************************>
  Sent: Fri, Jan 7, 2022 8:04 am
  Subject: bilt rite furniture repair
  trying to get you rescheduled for service on your sofa. plz call us **********, or e mail us back.i left a couple messages.believe we had the phone number wrong. thank you, *****
  ****** Furniture Service
  office#: **************
  fax#: **************"
  Afterwards the problem was assessed by ***** with ****** Furniture Service on 1-15-2022 he advised me that all of the cushions in both sofas needed repair. Visitors have noted too the same problem on both sofa's as I have. I sit on both sofa's not just one cushion. This contradicts the comment made by *********************** in her letter. I have not rejected service but I am only seeking adequate repairs. On 02-23-2022 I ask if someone could come here sooner due to my pain then March 5th 2022 and I did not receive any response until the day of March 4th 2022 from ******* which he already had the answer in the email dated 02-23-2022.
  
  "I never received any phone call ever in my life from *********************** or on the day she stated which was 03-04-2022 that *************************** and myself wanted to come to the home this past Saturday to inspect ourselves the sofa's in question."
  This is what I did receive by email on 03-04-2022 from *******.
  Hello *****
  I will need to know by this afternoon if tomorrow Saturday  March 5th between 7:30-8:30am will work for our Head of Quality Control to come out and look at the sofa.Thank you
  *******
  Customer Service Manager
  ********************-**********************-**********************
  5430 *********************
  **********, ** 53220
  Ph ************ | Fx ************
  Biltritefurniture.com
  ***************************************
  
  In an effort to resolve this misunderstanding for all parties and reestablish a good working relationship I am happy to welcome again an inspection from *************************** from BiltRite Furniture with his team to come and inspect both sofas. Having been a good customer in the past I would ask ********************** that they not cancel my pending order. My first Order #****** Dated:02-04-2020 Sold By: **** $3,079.43 paid by check #****. Southern Motion Reclining Sofa & Southern Motion *************************** heads and feet with four Toss pillows.  
  
  Kind regards,
  ****************************
  13360 *************.
  **********, ** 53151
  ************
  **************************e your response here.]
  
  Regards,
  
  *************************

  

  Business response

  03/09/2022

  To clarify,

   

  When we refer to we , we are meaning "the store". ******* handles all communication regarding any service issues, since he is our service manager. Until we do an in house inspection regarding the two sofas in her home, we will then continue the discussion about this order and the pending order. Please relay the message that we can be there this Saturday morning to inspect. Ms. ************* never replied back to his email regarding last week.  The next available time will be going into April, we would appreciate relaying the message to get this scheduled.

  Customer response

  03/11/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************

  Date:03-11-2022.

       I accept your offer to come and inspect my two defective (2) sofa's on 03-12-2022 so that you can see for yourself the lack of cushioning that needs to be repaired or returned to the manufacturer which is causing my severe back pain. Please advise me with the time for our appointment on 03-12-2022. 
       I have responded to every email that I have received from BiltRite and ****** Furniture Repair concerning the two (2) defective sofa's including the date in question of March 4th 2022. I will include three emails showing that March 5th was not going to work. I asked if someone could come sooner to my home and I never received a response from anyone including (*******).
  
   nabnewberlin@am.../Inbox
  Re: ?????Defective (2) Sofas?????
  Mar 4 at 2:12 PM
  PrintRaw message
   
  ***** <**************************>
  To: *********************,******* <***************************************>,Biltritefurniture Info <*****************************>
  Cc: ************************* <**************************>
  March 4th 2022.
  Please read below dated 02-23-2022.
  Mar 4 at 8:34 AM
  PrintRaw message
  
  ******* <***************************************>
  To: ********************* <*********************>,************************** <**************************>
  Hello *****
  
  I will need to know by this afternoon if tomorrow Saturday March 5th between 7:30-8:30am will work for our Head of Quality Control to come out and look at the sofa. Thank you
  
  
  
  *******
  
  Customer Service Manager
  
  =====================================================================================
  Mar 4 at 2:16 PM
  PrintRaw message
   
  ***** <**************************>
  To: ******* <***************************************>
  Cc: *********************,*********************,Biltritefurniture Info <*****************************>,************************* <**************************>
  Date 03-04-2022
  Please read below dated 02-23-2022.
  On Friday, March 4, 2022, 08:34:34 AM CST, ******* <***************************************> wrote:
  
  
  Hello *****
  I will need to know by this afternoon if tomorrow Saturday  March 5th between 7:30-8:30am will work for our Head of Quality Control to come out and look at the sofa. Thank you
   
  *******
  Customer Service Manager
  
  =====================================================================================
  Actions
  nabnewberlin@am.../InboxRE: ?????RE: store to respond--ASAP!!!!/Defective Sofas (2) ?????
  Feb 23 at 11:19 PM
  PrintRaw message
  
  ************************* <**************************>
  To: ******* <***************************************>,************************* <**************************>
  1 File7kB
  Preview
  JPG7kB
  image001.jpg
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  Attention: Owner *************************-(ONLY)
  
  Eighth Attempt by Email 02-09-2022 & 02-14-2022 & 02-15-2022 & 02-16-2022 & 02-18-2022 & 02-18-2022 & 02-21-2022 & 02-23-2022.
  
  Date:02-23-2022.
  Defective (2) Sofas:
  BILTRITE Furniture-Leather-Mattresses
  5430 *********************
  **********, ** 53220
  Ph ************ | Fx ************
  Biltritefurniture.com
  ***************************************
  Customer Service Manager: ******* (NO LAST NAME PROVIDED)
  
  Dear *******,
  
       Thank you for your prompt response to my last email. I appreciate greatly your willingness to send your head of quality control to inspect my (2) sofas. The date you proposed would normally be very acceptable, however as I noted I have been experiencing considerable pain from sitting on my new sofas. I spend many hours per day sitting since my breast surgery and waiting on knee surgery.
  
  Most of my pain comes from the lack of cushioning in the seats of the sofas which places my back in an awkward position leading to severe back pain. These sofas are highly rated expensive furniture that should not be uncomfortable much less causing pain. There should be adequate padding in the cushions that the board underneath should not be palpable. These defects where noted by me immediately after delivery and were reported the next day in person by me to ********************** who was suppose to report it to *******. On January 15th, 2022 ***** came to my home inspecting these two sofas confirming the defects to which I have already alluded. ***** noticed at that time the cushions needed additional and firmer padding. ***** was sitting on sofa (1) and I was sitting on sofa (2) when we both put our hands between the two cushions we could feel the wooden board that you sit on. My three fingers index middle and ringer finger can feel the wooden board on the side and top when I slide my hand between the two cushions while sitting on my sofas. This is the same thing that ***** felt. Brand new furniture should not be made like this or feel like this. I own another set that I bought from your store same brand Southern Motion and same sales person lovely **** that I have in my lower den today which has no problems at all.
  
       I am asking you (*******) please send your quality control inspector to inspect my furniture as soon as possible so that repairs can be made which would be very important in alleviating my back pain and also help with my shoulder neck and head pain. My two sofas (2) where delivered on November 11th, 2021 I have waited way to long for any one to come to my home which was first and only appointment with ***** Furniture Repair on January 15th, 2022 for him to only look at my two sofas and left without doing anything to my two sofas. Now another man will be coming to look again without doing anything for my two sofas. How much more time is this going to take to put the proper padding in my (6) cushions?
  
       March 5th, 2022 I can not wait that long. Please let me know if this person can come this week? I am in to much pain to wait any longer.
  
  Kind regards,
  ****************************
  13360 *************.
  **********, ** 53151
  ************
  *************************

  
  

  

  Business response

  03/11/2022

  Please advise ****************** that we will be out to her home tomorrow morning between 7:30 and 8:30 to inspect her sofas.Our store will be contacting her today too to make sure she sees this in a timely fashion.

  ****

  Customer response

  03/12/2022

  
  Better Business Bureau:
  
  Dated: 03-13-2022
  Dear Sirs: I was very happy that *********************** and *************************** came to my home to inspect my two (2) defective sofas on March 12th, 2022. *************************** on examining the two sofas confirmed the padding foam is broken down on cushion one (1). *************************** found nothing else wrong on the other five (5) cushions at this time. I do not agree with his assessment since we know that one cushion is breaking down very prematurely on cushion one (1) and since all six (6) cushions are formed by injection of foam it is probable that all the cushions were formed with the same foam and will be subject to premature failure. Regardless of *************************** assessment I am the one that continues to have severe back pain and burning on my spine for four months now regardless of which sofas I am sitting on. These two sofas is all the furniture I have in my living room to sit on. This cant continue and for those reasons I know this is defective furniture and I am requesting to return the furniture for a full refund. "*************************** said we can service it to a certain point and then at a certain point its better off that we part company and say here we are going to take this back."
      All three of us went downstairs to my family room and look at my first set that I bought from BiltRite Furniture which was also bought from Southern Motion that has thicker padding that is still in great shape. That set never caused my back to hurt that I still use daily.
      "*************************** said it is reclining furniture and it is built to break but it shouldn't start doing stuff that quick."
      *************************** said this set from Southern Motion should last about 5 years in total.
      I was very surprised to hear that reclining furniture generally breaks down and only last five (5) years. Maybe I should call Southern Motion to inquire if this life expectancy is true of their furniture.
      I feel since this furniture was defective from the day I received it and is still under warranty that I should be allowed to return it for a full refund that can be applied to my outstanding order.
  
  Kind regards,
  
  ****************************
  13360 *************.
  **********, ** 53151
  ************
  ************************** 
  

   

  
  

  

  Business response

  03/14/2022

  Please relay the following to *****************.  We discussed the nature of  reclining furniture and a handout was given to her, along with every customer regarding the nature of the product that they are purchasing. When foam is produced, it is not an exact science. We agreed that there is an issue with the one cushion and that foam needs to be replaced under warranty. Before leaving her home, the agreement was that we needed to perform the service first, and if the issue still occurs, we can then go to the next step. We also discussed that we are trying to work with her, and we did make other attempts to visit the home, and that there was an agreement on ending the complaint. The following is what we intend to do to put closure to this complaint.

  Obviously by the email we received this morning this is the opposite.

  Therefore, we are advising ****** Furniture Service not to contact Ms. ************* to schedule any further service appointment.

  We will have our office contact ****************** to arrange a  pickup of the two sofas for full credit/refund.

  We still intend to cancel the forthcoming order and refund her deposit on these items. There is no other resolution than to part ways at this point.

  ***********************

   

  Customer response

  03/15/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Full refund on two orders in the total amount of $4,570.45

  1. 11-01-2021 $1,600.00

  2. 11-05-2021 $2,970.45

  
  

  Still waiting for a call for pick up of furniture. 03-15-2022.   
  
  Regards,
  
  *************************
  

  

  Business response

  03/16/2022

  BBB, We were waiting for Ms.Brozdik to reply. Our office will be contacting her today to arrange pickup of two sofas. Once they are returned to the store, we will then issue refund check for the value and deposit on current open order. We are in agreement with the dollar values as stated.  We would expect this to end the complaint process.    

  Customer response

  03/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am a little concern about the choice of words they used in that last message regarding the amount that I will be receiving on both my orders. They did pick up the 2 defective sofas last week. I also had another order for a 4 piece living room set which they would not allow me to continue due to the defective cushions. I hope to receive my check either later this week or the beginning of next week in the right amount that I wrote in my last email to BiltRite.
  "Value" Please read the following that they wrote.
  "Once they are returned to the store, we will then issue refund check for the value and deposit on current open order." Value is what I paid for the those 2 defective sofas.

  
  Regards,
  
  *************************

  

  Business response

  03/22/2022

  Check was issued on 3/17 and mailed on 3/18 in the amount of ******* equating the deposit and the two sofas.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩