ComplaintsforB.S. Wisniewski Custom Hearing Instruments, Inc.
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Complaint Details
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Initial Complaint
04/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
got hearing aides budget of ******** dollars *********************** stated insurance would pay 2500.00dollars. we up graded to a pair that cost *******. they're failure to do insurance paper in a timely manner caused no insurance coverage . My wife talked to the manager and stated they would wave the cost Then months later they never stated that and sent us to a collection agencyBusiness response
05/11/2022
We have all the paperwork we submitted to the insurance company - there were two insurance companies we needed to work with and all paperwork was submitted to the insurance companies on a timely manner, once the insurance companies knew what the other one was doing. One insurance company was not accepting, since they were stating they were not the primary. It all became very convoluted in processing the claim. We provided them with everything they requested. We even went so far as to appeal the insurance company's decision not to pay. We kept ******************* aware of the steps that were being taken, since she had to allow us to represent her for the appeal. When it was stated we "might" be able to waive a balance, it was if the insurance company paid something. Not the whole amount. We have written off small unpaid insurance amounts, but not $2,500. Further, as it states on the signed Customer Purchase Agreement, "Payment in full is required within 30 days of the rejection notice from the insurance company." (This, of course was not put into effect, since we were having such difficulties with the insurance companies, but it is still a balance due). We know that we followed all the insurance procedures and protocols.Customer response
05/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]At the time of the service we only had one insurance carrier not two. Initially there was a requirement that a prescription from Dr. was needed which we were unaware of, this was obtained after hearing aids were already purchased. Yes we were kept informed by B.S.W but the insurance carrieer advised not everything was presented timely and B.S.W. advised it was sent timely. We are caught in the middle of each party blaming the other but leaves us with truly no recourse
Regards,
**** and *************************Business response
07/21/2022
We have photocopies of the two insurance cards you had given us, wherein we had to submitted the claim to both insurance companies, as instructed. Both insurance companies were misdirecting the claim, which prolonged the entire process. We moved forward with an appeals to the insurance company denying the claim, and did everything we could to turn their decision to pay. We have documentation (which you have seen) of the process we had taken over the months battling with the insurance companies. Once an insurance company has made their decision, our hands are tied. We're sorry there isn't anything we can do to further rectify this unfortunate occurrence.Customer response
07/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am still not happy with this outcome. The documentation that mentioned are notes from administrator that was working with the insurance companies, the insurance company states that the claim was made past the time limit allowed, which I had no control over.As mentioned earlier I upgraded based on what I was advised when I made the initial purchase, I would never have upgraded if I had had any idea I would be responsible for the full costs. I am also disappointed that BS Wisniewski has made no attempt to offer any type of a credit or discount based on this unfortunate situation.I feel like we are going in circles and am not happy with this outcome.
Regards,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.