ComplaintsforMen from Mars inc
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Complaint Details
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Initial Complaint
08/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I blew a wheel baring on the highway while towing my boat. Men from Mars said they would get a new axle but instead they couldnt find one so they fabricated a new spindle and welded it on. They never called me to confirm to do the work, let alone an estimate of any work done. They also did a poor job welding the new spindle, while driving home the wheel shifted. When I got home I took everything apart and notice the job was poorly done. I called back asking for reimbursement. They offered me $250 to get the axle rewelded but no shop will touch it because it is a liability issue for shops. Since they wont reweld the axle I then called back asking for a full refund cause thats what the shops told me to do. I have not taken any money back for men from Mars and I have also bought a new axle and replaced the repaired one cause it definitely is not safe. They also said for me to bring it back to men from Mars for the reweld but I honestly dont wont nothing from them but my money back.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.